Man, why does every rep who needs a cantonese speaker come to me first? THERE ARE OTHER PEOPLE ON SHIFT BESIDES ME. Someone today passed me a cantonese fax machine call that took me an hour and a half to resolve *sigh*. Good thing that customer was somewhat smart. I'd hate to have done it with a grandma *SIGH*.
Speaking of which. Frickin Hell. They're taking away our break 7's?! I hold on to those like a teddy bear at night. Oh, break 7's are basically a mode where we don't take calls, we only make callbacks. It's very important to SDP reps because we do alot of callbacks, and work time affects our stats since we're only alotted a certain amount of work mode (aka 2 minutes). Now they expect us to make SDP callbacks allllll in work mode. Well I guess they can expect my work time to jump up 1000x. Yummy, average 1500 second work time. What the hell is that? Ouch 25 min work time hahaha. Oh my poor stats. Oh well I guess customer service will have to suffer.
"Well sir, I'd normally call you back after refreshing your phone service since you'll be losing dial tone, but instead, you'll have to call us back. Want to take it up with a supervisor??! PLEASE SAY YES." *pulls hair out*
So today in our team meeting, we played "Who wants to be a millionaire?" Hahaha I think our department is so nerdy sometimes... they were all like, "are these [insert name of my company] related questions?" Hahaha. Eh. By the way, a US scrabble board contains 100 blocks of letters. Fascinating tidbit for you isn't it.
God what is it with customers and associating us with their computer crap. You think we can magically push a button and everything comes back a-ok?!? Screw you. I had this customer who totally freaked out on me cause I couldn't recover her "long" email that she wrote and lost in a computer crash. Illegal operation ahaha.
"Lady, seriously, Win98 sucks, I'd tell you call Microsoft for further help, but even THEY'VE stopped supporting their own product."
"F***ING YOU GUYS ARE USELESS. DON'T YOU UNDERSTAND?? YOU CAN RECOVER IT YOU'RE LYING. I CAN'T RETYPE THIS EMAIL AGAIN, I NEED TO SEND IT NOW."
"I F***ING CARE, NOW SHOVE IT." (I wish)
Man I'm hostile today hahaha.
Oooh yeah, I wanted to report that I've finally found a CSR I like. And it only took 7 months hahaha. She's a cantonese speaking rep too, and she called me two times today to ask for my help to look up stuff. The reason I like her is cause she didn't throw her shitty calls on me even though I offered to take over the call since it was technical related and not really having to do CSRs at all. She said "Nah I can handle it. Besides if I wanted to pass it onto technical service, I'd hang up with you and call back to get a guy. It's better for a guy to take the damage rather than a girl!" Hahaha that made me laugh.
I just thought of something funny. Well probably not funny to any of you guys, but funny to me. Sometimes, when I'm transferring, I'm on hold for years waiting for a mandarin rep to take over a mandarin call. I get the feeling during those times that the cantonese queue and the mandarin queue are transferring each others respective languages to each other, thus effectively halting our operation at a standstill. What's that mean? I dunno, too tired to get it.
Man, two and a half hours of sleep really kills me. I can't believe I actually woke up. I didn't even get a good two and a half hrs of sleep too cause I was so hot and my allergies were going. Boohoo. I can barely open my eyes. And yet here I am, typing away. Kudos to me.
Crap, I better ask for at least one E-Bill this month, or my supervisor's gonna get on my case again. Good night all *yawn.*
Tuesday, June 27, 2006
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