Long in between blog time nowadays. I'll try to blog for 3 days straight since I'll be on vacation on Thursday. I meant to blog this sooner, but I was awfully pissy over the weekend. Here goes.
-----Original Message-----
From: Aran
Sent: Thursday, August 24, 2006 3:14 PM
To: ALL my supervisors
Cc: Me
Subject: Service call booked on account 014-0185-7311 Good afternoon, Could you please follow up with tech as the service call on this account should have been booked as an 09 work order. There is no troublehshooting involved at all with this call. To add to this. We just recieved a printed copy of a service call - 983747 - for a no dial tone. This is booked today at 11:47 for today. In the SPIN she ask for us to please go between 8-10AM. This is just some of the things we have been seeing lately in dispatch. Thank you in advance for following up with these issues. Cheers! Aran
-----Original Message-----
From: H
Sent: Thursday, August 24, 2006 1:04 PM
To: Me
Subject: Hi M, I just got handed a service call for account # 010-0024-2557 for today's date with an 8-10 timeframe that was booked by you. Is this for tomorrow? It was just booked at 1147am today saying the cx would be home until noon.
H
SDP dispatch
-----Original Message-----
From: H
Sent: Thursday, August 24, 2006 1:38 PM
To: Me
Subject: RE: thanks I was just making sur ethat we arent supposed to go today
From: Me
Sent: Thursday, August 24, 2006 1:28 PM
To: H
Subject: RE:
Yeah, I guess our TSR2 might have booked it wrong, it was for tomorrow 8-10am. Thanks
From: Me
Sent: Thursday, August 24, 2006 3:19 PM
To: Aran
Subject: FW:
Fyi
By the way, I’ve been told by TSR 2’s to book sc to relocate DPT. What troubleshooting is there to be done. Please tell me.
----------------
There is no troublshooting needed to relocate a DPT. However it should be booked to a 09 work order because service techs are suppose to be for service issues requireing onsite troubleshooting that is unable to be done over the phone. If a customer's equipment - such as a DPT or a Modem needs to be relocated a TFR is used to do this because they get paid and Shaw charges the customer $19.95 - the same as an outlet install. As far as the TSR 2 who told you that this should have been booked to a service crew, that is incorrect - unless poliy has changed. Please see your supervisor if you have anymore questions about this. Thanks.Aran
Hey guys, I asked TSR 2 D about this, and he recommended I forward this to SDP TSR 2 so that we can discuss this with dispatch. I was told by a different TSR 2 near the beginning of my training for SDP that relocating a DPT should be done with a SC (100% sure), and I believe that I was also told that it would be free (not 100% sure on this) It makes no sense to have an 09 crew booked to relocate a DPT if the TFR is not trained for SDP. Just to clarify, there are two emails in this email, the one H talked to me about today about a SC which was mistakenly overbooked for today instead of tomorrow by T (in black txt), the email Aran sent to my supervisors/cc’d me (in blue txt). Can we please get a definitive on this? This kind of thing really upsets me.
Thanks,
Me
Note: I didn't even bother crossing out his name cause he's such a moron.
I'm not particularly pissed that the communication between dispatch and us is almost non-existant, I'm pissed that he had the nerve to email my sups AND CC me on it. Notice his first email to my sups sounds like he doesn't even want to talk to me, only wants to report my screw ups.
I don't know what it is. I wouldn't have taken any offense if he had sent the email to me and CC'd my sups instead. Or obviously just send the email to my sups and not CC me to let me know about it (not like anyone in my team would care anyways since they're not SDP trained.)
I was on a call where I had to test the voicemail for some woman. So I told her to let me leave a msg by not picking up and she was like ok fine. So after the 4 rings, what do I get?
"Hello?"
......wtf "Hello??! I thought I told you not to pick up."
"Hello??"
"uh...Hello?!?!?!"
"Hah, gotcha! Leave a msg at the beep."
*beep*
"..........................."
I swear to god it sounded like a real woman. Gr. Ya I'd blog that longass chinese customer I got but I'm lazy. Plus I can't seem to copy and paste the pic so maybe tomorrow. I'll probably run out of ideas to blog anyways.
