YAY MY WEEKEND IS BACK.

I was seriously contemplating skipping work today. Like seriously. Then I thought, shit what if I see the sup tomorrow that marked me as sick. Then he'll be like eh? Unsick so fast huh? That sure would be awkward hahahaha.

Anyways, people are too reliant on the boob tube nowadays. There was this guy who said that his wife was counting and naming gummy bears while waiting for me to bring back the TV. I mean hell it was funny but uh.. sad when you think about it hahaha.

For a Saturday though, it was not busy at all tonight. And I thought it would be pretty standard, except that just after 11 pm I got a crazy ass guy call in. It went like this:
"Thanks for choosing SDP, how..."
"WHO'S AUTHORIZED TO MAKE CHANGES ON MY ACCOUNT."
"Uh, what?"
"I SAID, WHO THE HELL IS AUTHORIZED TO MAKE CHANGES ON MY ACCOUNT."
"Well, whats your account info first?"
"Yadda yadda yadda."
"Okay, well... you sir."
"Then why the fuck are your employees using my voicemail to commit fraud? You guys are really fucking with me and I'm tired of it."
"Uh..."
"And another thing, why the fuck was that S tech out here today to install my internet?"
"There are no pending work orders or service calls or anything on your account sir and we've confirmed that this is indeed your account."
"Why the fuck are you lying to me now? You're trying to cover each others butts!!"
"Sir, I'm reading what is in front of me and I don't see anything."
"I JUST PHONED THIS MORNING AND TALKED TO BILLING. THEY SAID THEY HAD A TECH TO COME TO INSTALL INTERNET."
"I don't know whom you were speaking with, but I see no such thing."
"You guys are fucking with me. Cancel my SDP NOW."
"Uh, I can't. I'm tech support. I'll send a template in and we'll have someone call you back tomorrow to discuss that."
"What's my balance on my account?"
"350."
"THE CSR TOLD ME IT WAS 272 TODAY."
"I'm reading what your account says sir. You may call in again to confirm, but we have no record of any other such information."
"Just get someone to call me tomorrow. I want SDP cancelled immediately. Can I get two voicemail passwords set up?"
"No. We'll call you tomorrow."
"Fine, bye."

Oh yeah, another CSR pissed me off today. I know, I know, some of you are like GOD! FINALLY A CSR STORY. Anyways, she called me up from billing and it seemed like an average transfer, but no - she introduced the customer to me, and guess what. She stayed on the line. How can we tell? Well the conference light stays on red, indicating the other person hasn't hung up yet. So I think to myself, oh okay, she's just finishing uh, her trouble ticket... I mean NS notes... I mean... ?? Well she'll be gone soon. But no - she stays with me and the customer for the whole damn call which, btw was like 25 minutes. I was thinking to myself, who the hell is this woman?? Is she really a CSR or a TSR in training? I was tempted to ask her while the customer was playing around with the wires, "Hey how you enjoying the call so far..."

Anyways, I look her rep number up and lo and behold she is listed as a CSR. I was thinking, what the hell, maybe her RLS (release call) button is broken or something?! But no, she must have been at least semi-listening to my call cause she released just before I said my goodbyes to the customer. I figure she must have been slacking off and talking to her co-workers or something in mute while keeping on the call so she doesn't mess up her stats majorly.

I pondered on it for a bit, and let it go after a few calls. Then what do you know, I get her. AGAIN. And guess what. She does the same goddamn thing. AGAIN. Holy fricking hell. At this point I really wanted to ask her wtf she was doing. I get very uneasy when I know someone else is listening in on my call. I mean I get it from time to time, but most of the time, the transferer will ask for my permission before listening in on the call. That's why I was totally thrown off by this call. Anyways, that's a weird thing to be pissed off about, but I was. *shrug*

Who knew. I shouldn't drink coffee at night. I get so wired after my shift is over it's not even funny. Yay my weekend now.


PS. S, that is one faaaaaaaaaantastic idea. Link me up plz :D. Btw. COMX delay = too awesome.