Lol, that's a first. Someone today actually transferred some indian guy to the cantonese queue. So I'm start with greeting (cantonese, but you can't spell cantonese in english now can you lol)
"NI HAO SHEN ME KE YI BANG NI NE?"
"...... wtf? Hello?"
"Ni hao."
"Um, yes my account number is _______ and I was just talking to some guy when I got transferred over here."
"Uhhhh okay -_-."
"Where's my frigging cable already!!!"
Yeah, I hate blind transfers. Although I must admit it was pretty funny.
Ahahaha, I'm scheduled in for ComX training (a relatively new system that mostly everyone hates, and for those that don't, they haven't been trained in it yet) tomorrow, and my co-worker is the facilitator of the class. That's funny cause
1) I'm already trained for ComX as I've been trained for SDP,
and 2) I'm gonna have fun with my co-worker tomorrow. (Just kidding. Maybe. I know you read this :P)
Yep, I can see it now:
My co-worker: "So, any questions?"
*raises hand* "YES MISS J. WHY DOES COMX SUCK? AND WHY CAN'T YOU DO THIS AND THIS AND THIS...."
"......"
Excellent. Although, come to think about it, I won't have to ask that cause the other reps in the room will be thinking the same thing hahaha.
Actually I'll probably just stay up so late tonight that I can't even think tomorrow. Oooh, vanilla latte yummy.
Well stupid ass me for volunteering to jump on sales queue. First sales call I got was an irate customer. Geez, for sales I decide to follow policy and do all the verification. This lady calls in and she's not authorized to make changes on the account. So I tell her that her husband needs to call in, and she gets increasingly more and more agitated, "I PAY THE BILL. IF YOU WON'T CHANGE THE PACKAGE I'M PAYING THEN CANCEL ME." *HANGS UP*.
For some reason though, that just can't quite top a no dial tone escalation. I think I prefer sales escalations vs technical escalations as what I do in sales is just following company policy. Unless you count our service sucking as it following company policy too. Geez. By the time they get it right, I'll have quit the company. I don't think I've talked to even a co-worker who hasn't had some kind of problem with the service.
Yeah.. oh well. At least I managed to trade away to get my morning shift :D. *Hugs morning shifts*
Tuesday, July 04, 2006
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