New installations not having dial tone for several days, SDP service calls backdated to hell, phone features breaking down, the list goes on but there's one thing in common - pissed customers.
Anyways, our engineering department to the rescue!
Shortly after all these issues cropped up, they were worked to hell... I mean like look at what they completed and fixed!
Interface before for a form we use:
Interface after:
WOW, we really needed that badly. Where the hell would we TSRs be without the ability to change the color scheme of the 20 minute form we fill out every other call. I mean like, providing service to our customers and fixing no dial tone issues so our front-line staff don't go postal on the company? That's not important!
Oh, and to add insult to injury...
Outage page.
Really? No shit sherlock?
Good game.
