Jusssssst when I thought I finally free from this job in January, my sup tells me it's fine for me to work 1 day a week.
Funny story behind that because I set up a meeting with the manager of the department to see what my options were if I were to quit for a few months (not that I was planning on returning perse), and he forwards my meeting request to my supervisor who then takes me aside to "ask how I was doing." ie. The manager told me to talk to you, so here I am! Zzzzz... oh well it's fate that I'm stuck here for awhile longer....
Monday, December 03, 2007
Wednesday, September 19, 2007
SDP up to its usual.
It's been another fun-filled SDP week, and by fun I mean our engineers decided to go on vacation right when everything decides to break down. If we were part of a fairy tale, SDP would be the straw house, and the big bad wolf has blown it down and gobbled the little pig up.
New installations not having dial tone for several days, SDP service calls backdated to hell, phone features breaking down, the list goes on but there's one thing in common - pissed customers.
Anyways, our engineering department to the rescue!
Shortly after all these issues cropped up, they were worked to hell... I mean like look at what they completed and fixed!
Interface before for a form we use:
Interface after:
WOW, we really needed that badly. Where the hell would we TSRs be without the ability to change the color scheme of the 20 minute form we fill out every other call. I mean like, providing service to our customers and fixing no dial tone issues so our front-line staff don't go postal on the company? That's not important!
Oh, and to add insult to injury...
Outage page.
Really? No shit sherlock?
Good game.
New installations not having dial tone for several days, SDP service calls backdated to hell, phone features breaking down, the list goes on but there's one thing in common - pissed customers.
Anyways, our engineering department to the rescue!
Shortly after all these issues cropped up, they were worked to hell... I mean like look at what they completed and fixed!
Interface before for a form we use:
Interface after:
WOW, we really needed that badly. Where the hell would we TSRs be without the ability to change the color scheme of the 20 minute form we fill out every other call. I mean like, providing service to our customers and fixing no dial tone issues so our front-line staff don't go postal on the company? That's not important!
Oh, and to add insult to injury...
Outage page.
Really? No shit sherlock?
Good game.
Monday, September 03, 2007
Work work work.
W | Sun 19 | Mon 20 | Tue 21 | Wed 22 08:00 AM 04:30 PM | Thu 23 04:30 PM 10:30 PM | Fri 24 04:30 PM 10:30 PM | Sat 25 12:30 PM 09:00 PM |
| W | 26 | 27 08:00 AM 04:30 PM | 28 08:00 AM 04:30 PM | 29 | 30 04:30 PM 10:30 PM | 31 04:30 PM 10:30 PM | 1 12:30 PM 09:00 PM |
| W | 2 | 3 07:00 AM 03:30 PM | 4 | 5 | 6 04:30 PM 10:30 PM | 7 04:30 PM 10:30 PM | 8 12:30 PM 09:00 PM |
Fuck my retarded ass schedule in the past few weeks. Thank god it's almost over. The whole morning-night back and forth action was really putting a damper on my sleeping schedule.
And now, it's back to school *sigh* Expect emo posts soon.
Friday, August 17, 2007
Thank you phone gods!
.. For giving me two dead air calls (meaning calls where there's no one on the other side) in a row. *does the lucky phone dance*
Sunday, August 12, 2007
eqjncioioqueirjkaslnvjdkfjeiwoajkfsal;
Have to keep writing to keep sane. I haven't been this exhausted for as long as I can remember. This feels like I've been pulling an all nighter for a few nights in a row, which essentially is true.
Friday - Woke up at 1pm with 6 hrs of sleep (on the edge of a sleeping 'norm'), jumped to work, came home, and slept idiotically at 8 am. And by slept I mean lying awake in bed up until 9 am, waking up 10 am, sleeping for one hour, and then at 11am woke up
Saturday 11am - Have to jump to work for a full 8.5 hr shift. I'm tired as fuck. See previous post. 2 extra large coffees have riled me up when I go home at 9 pm, and I'm unable to sleep until 11:30 pm, where I then wake up at 12:30 am, and surprise surprise, start playing DOTA.... up until 5 am. Noooooooooo I'm not retarded. at. all. No rolling eyes please.
Sunday 7 am - HERE I AM AGAIN. SO, 3 hrs of sleep in the last 50 hours, with 19 of them being work hours! Oh wait I think my math is off, cause it seems like I've pretty much been working non stop. I could be biased though. Awesome. I love life right now.
Extra large coffee + elderly old man who doesn't know where the power button is on the remote control + me with 1 hr of sleep = half an hour call where I am ready to kill myself from frustration trying to explain what I would *THINK* people should know but obviously don't, which is why I have my job in the first place.
And elderly customers just seem to call in the morning I guess. Wow, that's the second guy who wants to give me his entire autobiography along with his opinions on the current state of the world. Yeah, ok teenagers are rudeasses that listen to Eminem and other 'garbage'. Ya, we advertise alot and have stupid commercials. I know you're lonely cause you're in Vancouver by yourself. I really... don't... care... all that much.. at all.
Please, do you have a cable problem I can fix or not? If not, lets just part ways and never talk again, thanks. Isn't there enough emo to go around for each individual to think about already, without having to share it with perfect strangers?
Insensitive? Probably more than I usually am. Natural when one is exhausted beyond belief. I haven't had a weird rant like this for a long time. Or if I do, I usually keep it on livejournal. Nonsensical mess for the win!
I don't know what I find more irritating at the moment, loud static when a customer brings their cordless phone close to their TV to troubleshoot, or my own echo after every word I say which is super distracting cause I can't catch my thoughts on what to say next. I guess I'll have to say the echoing, since that's the most recent memory in my mind. I wonder how long this post will run to by the time I get bored or get off my shift. I must sound pretty damn insane right now.
And so, I will try to organize my mind by finishing off the album review instead on the other blog. Cause I'll wake up after a nap tonight and be very scared at how crazy I am right now.
Haha.
PS. I'm back. I UNDERSTAND YOUR FUCKING FRUSTRATION MA'AM BUT NO WE CANT SEND ANYONE OUT UNTIL THE END OF AUGUST. YES THAT'S MY FINAL ANSWER. NO YOU CAN'T SPEAK WITH A SUPERVISOR RIGHT NOW, THEY'RE ALL ON LUNCH. WE COULD DROP YOU INTO THE EMAIL BIN THOUGH! WHAT'S THAT? YOU'RE PAYING US 500+ DOLLARS A MONTH ON YOUR BILL? WELL THAT DOESN'T MATTER, I'LL FILL IN THE CANCELLATION ORDER FOR YOU NOW MA'AM. ANYTHING ELSE WE CAN HELP YOU WITH? :)
Friday - Woke up at 1pm with 6 hrs of sleep (on the edge of a sleeping 'norm'), jumped to work, came home, and slept idiotically at 8 am. And by slept I mean lying awake in bed up until 9 am, waking up 10 am, sleeping for one hour, and then at 11am woke up
Saturday 11am - Have to jump to work for a full 8.5 hr shift. I'm tired as fuck. See previous post. 2 extra large coffees have riled me up when I go home at 9 pm, and I'm unable to sleep until 11:30 pm, where I then wake up at 12:30 am, and surprise surprise, start playing DOTA.... up until 5 am. Noooooooooo I'm not retarded. at. all. No rolling eyes please.
Sunday 7 am - HERE I AM AGAIN. SO, 3 hrs of sleep in the last 50 hours, with 19 of them being work hours! Oh wait I think my math is off, cause it seems like I've pretty much been working non stop. I could be biased though. Awesome. I love life right now.
Extra large coffee + elderly old man who doesn't know where the power button is on the remote control + me with 1 hr of sleep = half an hour call where I am ready to kill myself from frustration trying to explain what I would *THINK* people should know but obviously don't, which is why I have my job in the first place.
And elderly customers just seem to call in the morning I guess. Wow, that's the second guy who wants to give me his entire autobiography along with his opinions on the current state of the world. Yeah, ok teenagers are rudeasses that listen to Eminem and other 'garbage'. Ya, we advertise alot and have stupid commercials. I know you're lonely cause you're in Vancouver by yourself. I really... don't... care... all that much.. at all.
Please, do you have a cable problem I can fix or not? If not, lets just part ways and never talk again, thanks. Isn't there enough emo to go around for each individual to think about already, without having to share it with perfect strangers?
Insensitive? Probably more than I usually am. Natural when one is exhausted beyond belief. I haven't had a weird rant like this for a long time. Or if I do, I usually keep it on livejournal. Nonsensical mess for the win!
I don't know what I find more irritating at the moment, loud static when a customer brings their cordless phone close to their TV to troubleshoot, or my own echo after every word I say which is super distracting cause I can't catch my thoughts on what to say next. I guess I'll have to say the echoing, since that's the most recent memory in my mind. I wonder how long this post will run to by the time I get bored or get off my shift. I must sound pretty damn insane right now.
And so, I will try to organize my mind by finishing off the album review instead on the other blog. Cause I'll wake up after a nap tonight and be very scared at how crazy I am right now.
Haha.
PS. I'm back. I UNDERSTAND YOUR FUCKING FRUSTRATION MA'AM BUT NO WE CANT SEND ANYONE OUT UNTIL THE END OF AUGUST. YES THAT'S MY FINAL ANSWER. NO YOU CAN'T SPEAK WITH A SUPERVISOR RIGHT NOW, THEY'RE ALL ON LUNCH. WE COULD DROP YOU INTO THE EMAIL BIN THOUGH! WHAT'S THAT? YOU'RE PAYING US 500+ DOLLARS A MONTH ON YOUR BILL? WELL THAT DOESN'T MATTER, I'LL FILL IN THE CANCELLATION ORDER FOR YOU NOW MA'AM. ANYTHING ELSE WE CAN HELP YOU WITH? :)
Saturday, August 11, 2007
asdfjkl;
Runnin' on two whole hours of disturbed sleep for a 8.5 hr shift. All I can say is... FUCKKKKKKKKKKKKKKKK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11111111111
Oh and did I mention that when I get home, I essentially have to go to sleep RIGHT away to get at most 6 hours of sleep for tomorrow's 7 am shift start time?
Horrid day at work too on top of the nice nauseus throwing up feeling haw.
Biggest pooched up account I've ever seen with phone:
BUSINESS customer who owns a restaurant in the west side of vancity was convinced to switch over to our phone service got screwed over. For some reason or other, we couldn't install the service for him, and after our tech left, his point of sale transaction (credit card machine), fax line, and DSL no longer worked. When he called his original phone company up, they said that we had already transferred his numbers over and that they no longer was his service provider.
We didn't have any record of that, and to top it all off, we can't even look into the details of what happened since the business department was closed until Monday. Fan-tastic. No POS /fax/ DSL for the entire weekend.
Yeah... and in general, just bitchy customers/co-workers left and right. Wow, emo more. A customer flipped out on me cause I asked her very casually if she had tried bypassing our digital box and going directly to the TV. Screaming her head off, and when I told her to calm down, she flipped out some more haha.
Screwups from CSRs left and right today that I've had to fix, attitude issues I've had to deal with.. list goes on.
I'm amazed I'm still alive and kicking. Haha. Gotta take it stride by stride I guess. It's all good, I'm in an amused mood as of late. Perhaps it's the extreme fatigue state where everything seems funny no matter how horrible things are.
Oh and did I mention that when I get home, I essentially have to go to sleep RIGHT away to get at most 6 hours of sleep for tomorrow's 7 am shift start time?
Horrid day at work too on top of the nice nauseus throwing up feeling haw.
Biggest pooched up account I've ever seen with phone:
BUSINESS customer who owns a restaurant in the west side of vancity was convinced to switch over to our phone service got screwed over. For some reason or other, we couldn't install the service for him, and after our tech left, his point of sale transaction (credit card machine), fax line, and DSL no longer worked. When he called his original phone company up, they said that we had already transferred his numbers over and that they no longer was his service provider.
We didn't have any record of that, and to top it all off, we can't even look into the details of what happened since the business department was closed until Monday. Fan-tastic. No POS /fax/ DSL for the entire weekend.
Yeah... and in general, just bitchy customers/co-workers left and right. Wow, emo more. A customer flipped out on me cause I asked her very casually if she had tried bypassing our digital box and going directly to the TV. Screaming her head off, and when I told her to calm down, she flipped out some more haha.
Screwups from CSRs left and right today that I've had to fix, attitude issues I've had to deal with.. list goes on.
I'm amazed I'm still alive and kicking. Haha. Gotta take it stride by stride I guess. It's all good, I'm in an amused mood as of late. Perhaps it's the extreme fatigue state where everything seems funny no matter how horrible things are.
Monday, August 06, 2007
...... zzz
Holy shit. 8 am shifts are killer. I am about ready to kill myself right now. /wrists
That's what I get for sleeping at 4-6 am everyday.
That's what I get for sleeping at 4-6 am everyday.
Thursday, July 19, 2007
Wee?!
So, after laughing my ass off at a translated article from one of my co-workers, I must share this story with the world!
There's this guy who was inspired by our lovely call centre to post his experience on a semi-popular Chinese forum. My co-worker was kind enough to do a translation for me, since I obviously am an inept idiot who can't read any language other than English.
"There was a rate increase in July, and my bill went from 46.95 to 51 dollars. I wanted to call customer service to find out the reason why.
First call: The rep asks for my phone number, name, address and date of birth. I asked about the rate increase, and he said that I was lucky because [company name] was supposed to raise the rates a long time ago! Then after giving me that explanation, he asked if I wanted to switch to [company name's] phone service.
I was talking with my friend and he told me he has a deal which he had bought a $99 dollar cable box that's equipped with many Chinese channels. The package pricing was not that different from my own. I decided to call again to ask.
Second call: The rep asks for my phone number, name, address and date of birth. I asked about getting the Chinese channels, and the rep quoted 60 odd dollars a month for the package. I told him my friend was on a package that wasn't more than 50 dollars a month, and it also included internet. The rep replied: That's impossible! Give me your friend's phone number and I'll let you know what's going on. I told him that I needed to get my friend's permission before I gave out his phone number.
So I got my friend's consent, and I called again.
Third call: The rep asks for my phone number, name, address and date of birth. I explain the situation to him, and he proceeds to tell me that he cannot give me any information even with my friend's phone number because I don't have authorization from him. He told me I must call when my friend is right beside me so that he can verify information from both of us. What kind of service is this???
So, I asked my friend to come over, and the next day...
Fourth call: Rep asks for my phone number, name, address and date of birth. Then I pass my friend over, and the rep asks him for his phone number, name, address and passport number! Naturally, my friend doesn't carry his passport around with him, so he then asked the rep if his date of birth would suffice. The rep told him no, and asked for his drivers license instead. My friend didn't have that either. The rep wouldn't give any information.
"
Haha... priceless.
There's this guy who was inspired by our lovely call centre to post his experience on a semi-popular Chinese forum. My co-worker was kind enough to do a translation for me, since I obviously am an inept idiot who can't read any language other than English.
"There was a rate increase in July, and my bill went from 46.95 to 51 dollars. I wanted to call customer service to find out the reason why.
First call: The rep asks for my phone number, name, address and date of birth. I asked about the rate increase, and he said that I was lucky because [company name] was supposed to raise the rates a long time ago! Then after giving me that explanation, he asked if I wanted to switch to [company name's] phone service.
I was talking with my friend and he told me he has a deal which he had bought a $99 dollar cable box that's equipped with many Chinese channels. The package pricing was not that different from my own. I decided to call again to ask.
Second call: The rep asks for my phone number, name, address and date of birth. I asked about getting the Chinese channels, and the rep quoted 60 odd dollars a month for the package. I told him my friend was on a package that wasn't more than 50 dollars a month, and it also included internet. The rep replied: That's impossible! Give me your friend's phone number and I'll let you know what's going on. I told him that I needed to get my friend's permission before I gave out his phone number.
So I got my friend's consent, and I called again.
Third call: The rep asks for my phone number, name, address and date of birth. I explain the situation to him, and he proceeds to tell me that he cannot give me any information even with my friend's phone number because I don't have authorization from him. He told me I must call when my friend is right beside me so that he can verify information from both of us. What kind of service is this???
So, I asked my friend to come over, and the next day...
Fourth call: Rep asks for my phone number, name, address and date of birth. Then I pass my friend over, and the rep asks him for his phone number, name, address and passport number! Naturally, my friend doesn't carry his passport around with him, so he then asked the rep if his date of birth would suffice. The rep told him no, and asked for his drivers license instead. My friend didn't have that either. The rep wouldn't give any information.
Haha... priceless.
Tuesday, June 19, 2007
Visiting the One and Only (tm)
As many are aware, our cynical and not-so-currently-witty friend has fallen extremely ill with e-coli, and has not yet recovered. In her agony, Rachel and I decided to try to relieve her of her misery and stop by her house to pay our homage to the damsel in distress.
So, we go to Safeway in the plaza to pick up a get-well card for her, and that's when we see the most awesome balloon ever. We decided in a moment that it was too perfect and that we would have to get it for the tmew.
I would normally post a real picture, but since I don't have that, you will all have to settle for a pro MS paint job.
Anyways, I'm not even joking about the proportion of size. Note the nice little heart shaped weight at the bottom of the string to keep the balloon from flying away. Awww, isn't that the cutest thing. Tracy would love it.
The only problem was mobility, which I soon had the pleasure of finding out. In fact, the instant I held the string to this monstrosity, I felt thoroughly embarrassed. It didn't help I hit a couple of people on the way out of Safeway in the card aisle, and also an elderly lady walking out of the plaza. I apologized profusely naturally, but I believe people were more amused than offended by our happy flower.
So, we walked allllll the way to Tracy's house, with the wind constantly shifting the direction the balloon travelled. We had quite a bit of fun avoiding the cars and also the trees, which threatened to puncture our most excellent balloon. Btw, there's too many damn pine trees in Burnaby.
Anyways, when we finally reached tmew's house, we stayed outside her house to write her card. My message was typical mia style, that is to say not overly sappy, yet generic: "Hey TM, you've been out of commission so long you should be hospitalized! Get well soon!"
When we finished, we rang the doorbell, to which Justin (her brother) answered.
"Hey Justin! We brought Tracy stuff!"
"Thanks. I'm sure she'll appreciate it!"
"Is Tracy taking visitors right now?"
"Ahh, no she's actually still at the hospital." (Rachel and I had no idea of course)
"*sheepish*...................... Gimme that card back, now."
We had a good laugh about it naturally, after I crossed out my mistake, and I'm sure tmew will too, once she recovers. And thus ends our adventure involving bigass balloons. Get well soon tmew!
So, we go to Safeway in the plaza to pick up a get-well card for her, and that's when we see the most awesome balloon ever. We decided in a moment that it was too perfect and that we would have to get it for the tmew.
I would normally post a real picture, but since I don't have that, you will all have to settle for a pro MS paint job.Anyways, I'm not even joking about the proportion of size. Note the nice little heart shaped weight at the bottom of the string to keep the balloon from flying away. Awww, isn't that the cutest thing. Tracy would love it.
The only problem was mobility, which I soon had the pleasure of finding out. In fact, the instant I held the string to this monstrosity, I felt thoroughly embarrassed. It didn't help I hit a couple of people on the way out of Safeway in the card aisle, and also an elderly lady walking out of the plaza. I apologized profusely naturally, but I believe people were more amused than offended by our happy flower.
So, we walked allllll the way to Tracy's house, with the wind constantly shifting the direction the balloon travelled. We had quite a bit of fun avoiding the cars and also the trees, which threatened to puncture our most excellent balloon. Btw, there's too many damn pine trees in Burnaby.Anyways, when we finally reached tmew's house, we stayed outside her house to write her card. My message was typical mia style, that is to say not overly sappy, yet generic: "Hey TM, you've been out of commission so long you should be hospitalized! Get well soon!"
When we finished, we rang the doorbell, to which Justin (her brother) answered.
"Hey Justin! We brought Tracy stuff!"
"Thanks. I'm sure she'll appreciate it!"
"Is Tracy taking visitors right now?"
"Ahh, no she's actually still at the hospital." (Rachel and I had no idea of course)
"*sheepish*...................... Gimme that card back, now."
We had a good laugh about it naturally, after I crossed out my mistake, and I'm sure tmew will too, once she recovers. And thus ends our adventure involving bigass balloons. Get well soon tmew!
Thursday, June 14, 2007
Now I know how customers feel...
I had a pretty good idea before when we do stupid shit like this to the customers, but now this experience just further solidifies my feelings towards it all.
I made an appointment for myself to have my fucking slowass/intermittent internet checked out 2 1/2 weeks ago for between 6-8pm, as the problem is usually only evident at night. It's been an ongoing issue for 4 fucking months, and I've only put up with it because I know it's very probable nothing will be done about it, at least until I recently discovered the suites beside/on top of me are completely fine, and it's just me.
Anyways, so here I am, waiting all the way to 8 pm tonight, when I finally decide to call. The guy who picks up on the line is like "oh..the tech isn't there yet? Well, HOPEFULLY he'll be there... oops I mean he will be there. We'll have someone call you back within 20 minutes."
So I'm like well that's funny. And not very promising at all.
40 minutes later at 8:40 pm, no callback, as per normal standard procedures of my dear company. So, I call back, and the guy who picks up totally shocks me:
"Oh, this was booked for yesterday... and no one was home, and we don't have enough techs for tonight, so sorry, everyone's gone home now."
I just lost it.
"ARE YOU JOKING ME. CHECK THE REP ID OF THE PERSON WHO BOOKED THAT SERVICE CALL. IT MATCHES WITH THE ACCOUNT HOLDER. ME. I BOOKED THAT SERVICE CALL MYSELF FOR TONIGHT AND I DOUBLE CHECKED LAST SATURDAY BEFORE LEAVING FROM WORK."
"Oh I'm very sorry that this happened. We'll book it for tomorrow instead, in the morning."
"The problem doesn't fucking happen in the morning, it only happens at night. There's a reason why I booked it for an evening crew. Last time a tech came out here in the afternoon he took off because he couldn't find anything wrong."
"Well it'll be a different tech tomorrow."
"That doesn't help if the problem can't be replicated."
".... I'm sorry this happened."
"Whatever fine."
And thus a rebook for tomorrow 12-2. Like that'll fucking help. Waste of company resources and my own time. Just to add insult to injury, I was on hold for 25 mins for the internet queue to double check the service call notes and finally hung up cause I was ready to flip out on the person who answered the phone.
edit: So it turns out, the tech who came today tells me it's a known issue in the area. He was nice though and the signal is stronger after changing out a bunch of stuff, so I forgive.
I made an appointment for myself to have my fucking slowass/intermittent internet checked out 2 1/2 weeks ago for between 6-8pm, as the problem is usually only evident at night. It's been an ongoing issue for 4 fucking months, and I've only put up with it because I know it's very probable nothing will be done about it, at least until I recently discovered the suites beside/on top of me are completely fine, and it's just me.
Anyways, so here I am, waiting all the way to 8 pm tonight, when I finally decide to call. The guy who picks up on the line is like "oh..the tech isn't there yet? Well, HOPEFULLY he'll be there... oops I mean he will be there. We'll have someone call you back within 20 minutes."
So I'm like well that's funny. And not very promising at all.
40 minutes later at 8:40 pm, no callback, as per normal standard procedures of my dear company. So, I call back, and the guy who picks up totally shocks me:
"Oh, this was booked for yesterday... and no one was home, and we don't have enough techs for tonight, so sorry, everyone's gone home now."
I just lost it.
"ARE YOU JOKING ME. CHECK THE REP ID OF THE PERSON WHO BOOKED THAT SERVICE CALL. IT MATCHES WITH THE ACCOUNT HOLDER. ME. I BOOKED THAT SERVICE CALL MYSELF FOR TONIGHT AND I DOUBLE CHECKED LAST SATURDAY BEFORE LEAVING FROM WORK."
"Oh I'm very sorry that this happened. We'll book it for tomorrow instead, in the morning."
"The problem doesn't fucking happen in the morning, it only happens at night. There's a reason why I booked it for an evening crew. Last time a tech came out here in the afternoon he took off because he couldn't find anything wrong."
"Well it'll be a different tech tomorrow."
"That doesn't help if the problem can't be replicated."
".... I'm sorry this happened."
"Whatever fine."
And thus a rebook for tomorrow 12-2. Like that'll fucking help. Waste of company resources and my own time. Just to add insult to injury, I was on hold for 25 mins for the internet queue to double check the service call notes and finally hung up cause I was ready to flip out on the person who answered the phone.
edit: So it turns out, the tech who came today tells me it's a known issue in the area. He was nice though and the signal is stronger after changing out a bunch of stuff, so I forgive.
Monday, June 11, 2007
Just like the movies!
Except not really.
So here I am, after finishing up an outing, when me and my date are yet again for a second time, stuck in the middle of nowhere due to the Skytrain closing early on Sundays. Anyhoo, we both part ways and I begin my journey home after a bombarding of beggars at the Metrotown bus stop, to await my transfer bus home to Joyce and Kingsway. So yeah, I'm humming merrily along to "Forever Yours" by Nightwish (which, btw, will forever be associated with this incident) as I get off the bus, and wait patiently to the cross the street.
That's when I watch as two cars collide head on.
I was literally shocked, since it was the first accident I've witnessed that was so severe. The perpetrator, a young man who was running a yellow-red light at roughly 80 km/h, hit an elderly man who was turning left on a yellow light. I just stood there gawking and swearing for a good 30 seconds before crossing the street to examine the situation more closely, while a young couple had already dialed 911.
One thing is for sure - both cars are headed to the dump tonight. They were both completely trashed, with the elderly man's car leaking oil, and both cars frontal completely gone. He looked okay himself, but was extremely shocked, and was unable to move. Eventually, a band of young teenagers helped haul out the elderly man from the leaking car in case it exploded. The other fellow on the other hand, was not so fortunate. He had broken through his windshield with his head in the collision, and was bleeding profusely all over his face. He looked completely dazed, and was moaning in pain. Unfortunately for him, there was a bottle of vodka in the passenger seat next to him, indicating that he was drinking and driving. If the situation is as I perceived it, that driver will be in a huge amount of shit for being a dumbass.
Now, I had already been translinking it for an hour and a half already, and wasn't really in the mood to stick around if my bus so happened to show up, so I made sure that the young couple had indeed seen the whole thing before I took off. My bus was driving up the hill and I frantically waved him down on the other side of the street. Thankfully, my bus driver was nice and decided to wait for me. The minute I got on, I started excitedly ranting to the bus driver about what I had seen, and we had a good time chatting all the way to when I got home.
Then I went home and played DOTA. Soul-less much? :P
P.S. Requesting for a Cantonese speaking technician is not discriminatory. Fucking idiots.
So here I am, after finishing up an outing, when me and my date are yet again for a second time, stuck in the middle of nowhere due to the Skytrain closing early on Sundays. Anyhoo, we both part ways and I begin my journey home after a bombarding of beggars at the Metrotown bus stop, to await my transfer bus home to Joyce and Kingsway. So yeah, I'm humming merrily along to "Forever Yours" by Nightwish (which, btw, will forever be associated with this incident) as I get off the bus, and wait patiently to the cross the street.
That's when I watch as two cars collide head on.
I was literally shocked, since it was the first accident I've witnessed that was so severe. The perpetrator, a young man who was running a yellow-red light at roughly 80 km/h, hit an elderly man who was turning left on a yellow light. I just stood there gawking and swearing for a good 30 seconds before crossing the street to examine the situation more closely, while a young couple had already dialed 911.
One thing is for sure - both cars are headed to the dump tonight. They were both completely trashed, with the elderly man's car leaking oil, and both cars frontal completely gone. He looked okay himself, but was extremely shocked, and was unable to move. Eventually, a band of young teenagers helped haul out the elderly man from the leaking car in case it exploded. The other fellow on the other hand, was not so fortunate. He had broken through his windshield with his head in the collision, and was bleeding profusely all over his face. He looked completely dazed, and was moaning in pain. Unfortunately for him, there was a bottle of vodka in the passenger seat next to him, indicating that he was drinking and driving. If the situation is as I perceived it, that driver will be in a huge amount of shit for being a dumbass.
Now, I had already been translinking it for an hour and a half already, and wasn't really in the mood to stick around if my bus so happened to show up, so I made sure that the young couple had indeed seen the whole thing before I took off. My bus was driving up the hill and I frantically waved him down on the other side of the street. Thankfully, my bus driver was nice and decided to wait for me. The minute I got on, I started excitedly ranting to the bus driver about what I had seen, and we had a good time chatting all the way to when I got home.
Then I went home and played DOTA. Soul-less much? :P
P.S. Requesting for a Cantonese speaking technician is not discriminatory. Fucking idiots.
Thursday, June 07, 2007
Customers - making me stupider every day.
I r feel smrt talking to sum customers. It's a good job I have actually. It makes me feel smarter than I really am.
This one customer just made my day, and thus I must blog about his unintended charity towards me. Conversation as follows:
"Thanks for blah blah blah.. How can we help?"
*OMINOUS, SLOW QUIET TONE*
"My TV. It shows no sign of life."
"Uh... ok, so what're the symptoms?"
"Eliminated. It is eliminated."
"Is it black....?"
"Eliminated."
"Snowy perhaps?"
"Eliminated."
*stifled giggle*
"Ha... um no picture then."
"It's eliminated."
"Righto then. I'll try fixing it."
Ahahaha. It's just the tone he said it in. Omg, he was so calm in saying it, and was saying it in a soft tone that made it almost seem like he was haunted or something haha.
Anyhoo, back to the grind.
This one customer just made my day, and thus I must blog about his unintended charity towards me. Conversation as follows:
"Thanks for blah blah blah.. How can we help?"
*OMINOUS, SLOW QUIET TONE*
"My TV. It shows no sign of life."
"Uh... ok, so what're the symptoms?"
"Eliminated. It is eliminated."
"Is it black....?"
"Eliminated."
"Snowy perhaps?"
"Eliminated."
*stifled giggle*
"Ha... um no picture then."
"It's eliminated."
"Righto then. I'll try fixing it."
Ahahaha. It's just the tone he said it in. Omg, he was so calm in saying it, and was saying it in a soft tone that made it almost seem like he was haunted or something haha.
Anyhoo, back to the grind.
Saturday, May 26, 2007
Talentvision/Fairchild down. Abort, Abort.
So, for the first time in awhile yesterday, another fiber line got cut along Cambie St, which incidentally, is a cable essential for the Chinese channels broadcasts in Vancity. And thus, the tragic tale of me and my shift ensues:
One after another. Loud protests and cries of outrage.
"MY ELDERLY PARENTS ARE BORED OUT OF THEIR MIND AND BOTHERING ME. GET IT BACK ASAP!"
"DON'T YOU UNDERSTAND? THE SEASON FINALE FOR ____ SHOW IS TONIGHT AND I CAN'T MISS IT."
"CHINESE TV. CHINESE TV. NOW NOW NOW NOW NOW. FIX IT FASTER."
"WHAT ELSE IS THERE TO DO IN LIFE BUT TO WATCH OUR CHINESE TV SHOWS??? I NEEEED IT!!!!! /wrists"
Well okay, maybe not the last one but you get the drift. Took close to 50 calls in 5 hours - quite the feat indeed. Oh yeah, I forgot to mention SDP voicemail went down again too, so there were irates left and right. Most of the time though, I just felt like I was repeating our answering machine. I've forgotten how tiring mindless droning is. It's kind of carried over to today, where I'm simply exhausted from yesterday.
Regardless! It's been a rough week, but strangely enough, I don't really mind. Yesterday on my way home, I had this super big asshole too on the Skytrain.
I was just minding my own business, taking out some leftover food when he went wacko emo on me.
"NO EATING ON THE SKYTRAIN. DID YOU KNOW THAT? LOOK AT THAT SIGN. IT SAYS NO EATING."
"Fine chill bud."
"Why don't you know that? Can't you read??? Look at the goddamn sign. Blah blah blah blah"
"DUDE. I said I get your point already, geezuz christ. By the way, if you're gonna go by the rulebook, you and your bike should be on the last train AS PER translink rules, not at the front train."
He glares at me, and I glare back. Obviously, the overweight fellow needs to get laid to improve his disposition in life. I get paid to deal with shit at work, so it's a welcome change of pace when I'm allowed to bitch back at rudeass idiotsticks.
Man, I'm a nice person most of the time, but I just can't stand ill manners. There were certainly better ways he could have gotten his point across without sounding like an ass.
Anyways, back to Fairchild dying, people today are calling in to ask about rerunning the finale show yesterday, and naturally, we have no information on that. We direct customers to the station phone number, and people there direct customers back to us. Fantastic :D!
Anyhoo, I'll end off with one last funny story about another elderly lady calling in from Chinatown.
She calls in and she just flips out on me from the start. She's like :
"I WANNA TALK TO THAT GUY I WAS TALKING TO THIS MORNING."
"What's his name?"
"I don't know!!! It's that guy that picks up when I call this number *inserts number*"
"Um, there's lots of guys that pick up when you call that number. It's the general chinese line number."
"He speaks Chinese!!!"
"Yeah.... alot of guys speak Chinese here -_-. I won't be able to find him, but I can help you with whatever problem you're having."
"NO YOU CAN'T! That guy couldn't help me what makes you think you can help me? I'm looking for tech support!"
"I AM tech support, lady."
"YOU?!?!?!?!?!?! Oh ok. So yes, the young man I was speaking with earlier told me to change my TV to channel 3 and I didn't know what he was talking about."
"Oh ok, so your TV is snowy right now right?"
"No. I can see my TV channels now and it's all working!"
"... Why are you calling then?"
"Cause I want to know how to change the TV channel to channel 3. I brought along a next-door neighbor who understands English to teach me!"
"Um. Okay. But your TV is working."
"BUT I WANT TO LEARN HOW TO CHANGE MY TV TO CHANNEL 3."
"Okay, I'll explain it to him then...... >.>"
Har har har. This job always throws me into laughable situations doesn't it.
One after another. Loud protests and cries of outrage.
"MY ELDERLY PARENTS ARE BORED OUT OF THEIR MIND AND BOTHERING ME. GET IT BACK ASAP!"
"DON'T YOU UNDERSTAND? THE SEASON FINALE FOR ____ SHOW IS TONIGHT AND I CAN'T MISS IT."
"CHINESE TV. CHINESE TV. NOW NOW NOW NOW NOW. FIX IT FASTER."
"WHAT ELSE IS THERE TO DO IN LIFE BUT TO WATCH OUR CHINESE TV SHOWS??? I NEEEED IT!!!!! /wrists"
Well okay, maybe not the last one but you get the drift. Took close to 50 calls in 5 hours - quite the feat indeed. Oh yeah, I forgot to mention SDP voicemail went down again too, so there were irates left and right. Most of the time though, I just felt like I was repeating our answering machine. I've forgotten how tiring mindless droning is. It's kind of carried over to today, where I'm simply exhausted from yesterday.
Regardless! It's been a rough week, but strangely enough, I don't really mind. Yesterday on my way home, I had this super big asshole too on the Skytrain.
I was just minding my own business, taking out some leftover food when he went wacko emo on me.
"NO EATING ON THE SKYTRAIN. DID YOU KNOW THAT? LOOK AT THAT SIGN. IT SAYS NO EATING."
"Fine chill bud."
"Why don't you know that? Can't you read??? Look at the goddamn sign. Blah blah blah blah"
"DUDE. I said I get your point already, geezuz christ. By the way, if you're gonna go by the rulebook, you and your bike should be on the last train AS PER translink rules, not at the front train."
He glares at me, and I glare back. Obviously, the overweight fellow needs to get laid to improve his disposition in life. I get paid to deal with shit at work, so it's a welcome change of pace when I'm allowed to bitch back at rudeass idiotsticks.
Man, I'm a nice person most of the time, but I just can't stand ill manners. There were certainly better ways he could have gotten his point across without sounding like an ass.
Anyways, back to Fairchild dying, people today are calling in to ask about rerunning the finale show yesterday, and naturally, we have no information on that. We direct customers to the station phone number, and people there direct customers back to us. Fantastic :D!
Anyhoo, I'll end off with one last funny story about another elderly lady calling in from Chinatown.
She calls in and she just flips out on me from the start. She's like :
"I WANNA TALK TO THAT GUY I WAS TALKING TO THIS MORNING."
"What's his name?"
"I don't know!!! It's that guy that picks up when I call this number *inserts number*"
"Um, there's lots of guys that pick up when you call that number. It's the general chinese line number."
"He speaks Chinese!!!"
"Yeah.... alot of guys speak Chinese here -_-. I won't be able to find him, but I can help you with whatever problem you're having."
"NO YOU CAN'T! That guy couldn't help me what makes you think you can help me? I'm looking for tech support!"
"I AM tech support, lady."
"YOU?!?!?!?!?!?! Oh ok. So yes, the young man I was speaking with earlier told me to change my TV to channel 3 and I didn't know what he was talking about."
"Oh ok, so your TV is snowy right now right?"
"No. I can see my TV channels now and it's all working!"
"... Why are you calling then?"
"Cause I want to know how to change the TV channel to channel 3. I brought along a next-door neighbor who understands English to teach me!"
"Um. Okay. But your TV is working."
"BUT I WANT TO LEARN HOW TO CHANGE MY TV TO CHANNEL 3."
"Okay, I'll explain it to him then...... >.>"
Har har har. This job always throws me into laughable situations doesn't it.
Sunday, May 06, 2007
Frustrating product. Frustrating job. /wrists
Seriously, why didn't I just stick to internet/cable like rest of the sane people. God I'm tired of this shitty product and shitty customer service. I can't believe customers have stuck it out so long sometimes. *sigh* I'm tired of being yelled at. I really am.
I want out. I want a job where I can just keep to myself and not deal with the bullshittery we're constantly feeding customers. Geezuz christ, just tell customers the truth. I don't understand why we need to keep lying. Customers will leave regardless. Where's the integrity in lying seriously??? God, some company values we have.
*sigh* Frustrated worker. I dread walking into work everyday, anticipating the next call I'm to be yelled at.
I want out. I want a job where I can just keep to myself and not deal with the bullshittery we're constantly feeding customers. Geezuz christ, just tell customers the truth. I don't understand why we need to keep lying. Customers will leave regardless. Where's the integrity in lying seriously??? God, some company values we have.
*sigh* Frustrated worker. I dread walking into work everyday, anticipating the next call I'm to be yelled at.
Saturday, April 14, 2007
Woohoo, recycled posts.
So yes, now that I'm totally hooked into Facebook, I'll likely be reposting my notes (minus the lyrics) instead of being original and coming up with new material. Unless it's long and bitchy or related to work, which I *will* keep off Facebook. Awesome.
HAI2U JUSTIN TIMBERLAKE
Thanks to me waking up bright and early at 8:55 am /w 4 hours of sleep the previous night, I woke up to buy tickets for the JT concert, having previously looked up the presale password the night before. I was frantically hitting F5 to refresh ticketmaster when the clock hit 8:59 am. Finally, when the ordering was available, I abruptly realized that FUCKING GODDAMNIT, the password I had gotten was unfortunately incorrect.
Apparently, ticketmaster had two types of presale events going on for JT - one for the JT fanclub (costs $53 annually), and the other for general promotional type (which was the password I had gotten). The general promo presale actually began at 10 am, not 9 am. Thankfully, I had not given up on hope during that hour I was frantically trying to guess the password, and eventually noticed there was a new promotion type box that came up past 10 am. Half an hour later, I finally located a couple seats I was satisfied with for the show.
What an experience THAT was. I was surprised that the tickets weren't sold out by 9:01 am hahaha. Well, who's gonna bet that they're sold out by the end of tomorrow for sure?
All I can say is I AM FUCKING EXCITED and that also, my wallet is crying serious Uncle. It might even be shrieking it actually.
Oh yea, I should post my hockey pool too for fun:
2007 Stanley Cup Play-offs
Forwards:
Daniel Briere (BUF)
Teemu Selanne (ANA)
Chris Drury (BUF)
Maxim Afinogenov (BUF)
Thomas Vanek (BUF)
Ryan Getzlaf (ANA)
Milan Michalek (SAN)
Jason Pominville (BUF)
Dustin Penner (ANA)
Tim Connolly (BUF)
Ales Kotalik (BUF)
Danius Zubrus (BUF)
Bryan Smolinski (VAN)
Derek Roy (BUF)
Rob Niedermayer (ANA)
Defense:
Scott Niedermayer (ANA)
Chris Pronger (ANA)
Christian Ehrhoff (SAN)
Goalies:
Ryan Miller (BUF)
Henrik Lundqvist (NYR) (I'm still wtf @ this choice)
HAI2U JUSTIN TIMBERLAKE
Thanks to me waking up bright and early at 8:55 am /w 4 hours of sleep the previous night, I woke up to buy tickets for the JT concert, having previously looked up the presale password the night before. I was frantically hitting F5 to refresh ticketmaster when the clock hit 8:59 am. Finally, when the ordering was available, I abruptly realized that FUCKING GODDAMNIT, the password I had gotten was unfortunately incorrect.
Apparently, ticketmaster had two types of presale events going on for JT - one for the JT fanclub (costs $53 annually), and the other for general promotional type (which was the password I had gotten). The general promo presale actually began at 10 am, not 9 am. Thankfully, I had not given up on hope during that hour I was frantically trying to guess the password, and eventually noticed there was a new promotion type box that came up past 10 am. Half an hour later, I finally located a couple seats I was satisfied with for the show.
What an experience THAT was. I was surprised that the tickets weren't sold out by 9:01 am hahaha. Well, who's gonna bet that they're sold out by the end of tomorrow for sure?
All I can say is I AM FUCKING EXCITED and that also, my wallet is crying serious Uncle. It might even be shrieking it actually.
Oh yea, I should post my hockey pool too for fun:
2007 Stanley Cup Play-offs
Forwards:
Daniel Briere (BUF)
Teemu Selanne (ANA)
Chris Drury (BUF)
Maxim Afinogenov (BUF)
Thomas Vanek (BUF)
Ryan Getzlaf (ANA)
Milan Michalek (SAN)
Jason Pominville (BUF)
Dustin Penner (ANA)
Tim Connolly (BUF)
Ales Kotalik (BUF)
Danius Zubrus (BUF)
Bryan Smolinski (VAN)
Derek Roy (BUF)
Rob Niedermayer (ANA)
Defense:
Scott Niedermayer (ANA)
Chris Pronger (ANA)
Christian Ehrhoff (SAN)
Goalies:
Ryan Miller (BUF)
Henrik Lundqvist (NYR) (I'm still wtf @ this choice)
Tuesday, April 03, 2007
Well...
Here's a change of pace. Since I just wasted 20 minutes of my life filling out this personality survey, I thought I'd post the results since they cracked me up.
Traditionally, online tests would ask certain questions about your musical tastes or clothing for a stereotype, your experiences for a purity test, or deep questions for a personality test.We're turning that upside down - all the questions affect all the results, and we've got some innovative results too! Enjoy :-)
TAKE THE TEST
brought to you by thatsurveysite
I am part of the white trash stereotype! SWEET. At least my fears of being labelled as a honger will never be realized!
And I knew it, I just knew it. I'm a hot piece of ass. Even the survey agrees. Whoop dee doo :D
The Everything Test
There are many different types of tests on the internet today. Personality tests, purity tests, stereotype tests, political tests. But now, there is one test to rule them all.Traditionally, online tests would ask certain questions about your musical tastes or clothing for a stereotype, your experiences for a purity test, or deep questions for a personality test.We're turning that upside down - all the questions affect all the results, and we've got some innovative results too! Enjoy :-)
|
|
| |||||||||||||||||
Politics
| Socioeconomic
|
| If your life was a movie, it would be rated PG. By the way, your hottness rank is 55%, hotter than 30% of other test takers. |
TAKE THE TEST
brought to you by thatsurveysite
I am part of the white trash stereotype! SWEET. At least my fears of being labelled as a honger will never be realized!
And I knew it, I just knew it. I'm a hot piece of ass. Even the survey agrees. Whoop dee doo :D
Saturday, March 31, 2007
Contemplating quitting.
Yep, you heard it folks. I think the clincher was today when my fucking lab instructor just nailed our class again. Geezuz christ, I've never been raped so badly by an instructor's wrath before. The other day this week, he spent literally 20 minutes of the 50 minute lab just lecturing us on how we're all gonna fail because we don't ask questions and are so quiet when he keeps trying to press us for questions. Then he's complaining how none of us ever visit him during his office hours either. Anyways, it dragged on, and I, along with the rest of my classmates, felt pretty shitty after that lecture.
Then today, we're reviewing the midterm, and again we're all quiet when he's asking what answers people got. LOL fuck, he keeps pressing us for answers, and our set gives the wrong answers for the multiple choice questions. When someone finally does get the right multiple choice answer, and is asked to explain their reasoning, the someone says he guessed. LOLOLOLOL. >.>
Anyways, my prof was really fed up by the written portion and he just fucking layed into us.
"Guys, there's really NO questions or input? Fine, that's it. Class dismissed. Everyone go home. Every other class got a way higher average than this class. From now on, every lab that we have, I'm going to ask at the beginning if there's any questions, and if there isn't, I'm taking off."
G fucking g.
So yes, I'm rather depressed about that. I'm usually an inputter, but not if I don't know what the hell I'm talking about, which for this class, I really don't. Oh god, I barely passed the midterm at 50%. Geezuz christ. And yea, I'm getting owned in my other courses too. So definitely, I'm contemplating a resignation from my beloved company. Or at the very least, a leave of absence. It seems, though as per usual, my supervisor is not working with me with his slow responses.
Ya, that's frustrating in itself. God, I'm trying to get a hold of him and he never responds back. Most frustrating thing. And finally when I do get a response, it's far from favorable.
Plus, I feel like I really need a change of pace. Fucking SDP has pissed me off for the last time. Fucking system has been wonky all week. Every shift I roll in and get my ear raped with angry customers. I'm so tired of it, it's not even funny. That's 3 shitty shifts in a row now, and it's serious bullshit. These customers generally all have legit reasons to be upset too, but there's nothing I can do about it.
Except for that condescending bitch I spoke with last week. She made me so angry I still remember her this week. I'm finally tired enough to blog about her now.
So here's the conversation, though it won't seem nearly as bad typed up. I'd have to show it in real life to get the full effect. Just consider an extremely condescending tone from her the whole way through:
"Thanks for choosing blah. How can we help?"
"What time is it now? I'll tell you. It's 8:45 pm. I requested a callback at 3 today. Where is my callback?"
"Uh, I'm sorry ma'am, I apologize that we didn't get back to you."
"Sorry isn't good enough. Will SOMEONE tell me what is going on with my voicemail indicator light and why it isn't going off??"
"Well, essentially our computer system that deals with the maintenance of that feature has some problems currently, but we're working on fixing that right away."
"I'm glad you guys called me to inform me of this. What are you going to do about it?"
"Like I said, our top priority right now is to get that system back up and working. You're not the only one affected, it affects all SDP customers."
"That's nice. So what are you going to do for me?"
"... What would you like for us to do ma'am?" (as politely as possible)
"That's for YOU to decide. The customer shouldn't have to think of a suitable course of action because of YOUR mess up."
*rolls eyes, are you fucking joking me*
*long pause*
"I'm not sure what you're getting at, and what you would like to have done out of this situation. It's difficult for me to envision what you have in mind."
"Like I said, that's your job."
*really holding temper in now*
"Well, I dunno, did you want to speak with my superior regarding this issue then?"
"That would be lovely."
"Okay, hold on please."
!@#!%$#$%$#@^#$@$#@!$#@!^$@%#$%$#@%
Btw, I forgot to mention I had a trainee listening to me for SDP calls too, so he was totally shocked at the audacity of this customer too.
I run around the call center, and eventually do find a supervisor to take my call (interestingly enough), which is pretty rare, and prepare to transfer this customer over.
"Thanks for holding..."
"Who am I speaking with?"
"Uh, I'm Mia."
"And what is your position? Are you a manager?"
"......I was just speaking with you a few minutes ago ma'am."
"Ohhhhhhh, you mean 7 and a half minutes ago. You kept me on hold for that long."
".... yes, well I'm sorry."
"OH. You're sorry. Well, that makes it all better. What were you doing during that time?"
*long pause, at this point, all my co-workers sitting are looking at me cause they sense a bad call.*
"I was looking for a supervisor...."
"And why does it take 7 and a half minutes?"
*another long pause*
"Because (you fucking bitch, the supervisor doesn't sit right beside me) it takes time for me to find a supervisor."
"OH? And what are THEY doing?"
*long pause*
"(Apparently about to talk to you bitch.) They have tasks to do around the office. Look ma'am, I'm going to transfer you to him now."
There was only one other call that made me cry, and this was one of the two times at this company I did. Fuck, that was just brutal. I had a horrible day at school too with practically no sleep so it was just stacked on top of each other. Only this time, it was alot more embarassing cause I had the guy training me and also the co-workers who were looking at me. The guy was really supportive though afterwards, so I did feel better after taking a little break and him trying to cheer me up.
Just terrible. I can't believe I remember that with such stark clarity. Damn bitch.
Fuck this was a long blog. Actually, it's been awhile since I had an insanely long blog.
Then today, we're reviewing the midterm, and again we're all quiet when he's asking what answers people got. LOL fuck, he keeps pressing us for answers, and our set gives the wrong answers for the multiple choice questions. When someone finally does get the right multiple choice answer, and is asked to explain their reasoning, the someone says he guessed. LOLOLOLOL. >.>
Anyways, my prof was really fed up by the written portion and he just fucking layed into us.
"Guys, there's really NO questions or input? Fine, that's it. Class dismissed. Everyone go home. Every other class got a way higher average than this class. From now on, every lab that we have, I'm going to ask at the beginning if there's any questions, and if there isn't, I'm taking off."
G fucking g.
So yes, I'm rather depressed about that. I'm usually an inputter, but not if I don't know what the hell I'm talking about, which for this class, I really don't. Oh god, I barely passed the midterm at 50%. Geezuz christ. And yea, I'm getting owned in my other courses too. So definitely, I'm contemplating a resignation from my beloved company. Or at the very least, a leave of absence. It seems, though as per usual, my supervisor is not working with me with his slow responses.
Ya, that's frustrating in itself. God, I'm trying to get a hold of him and he never responds back. Most frustrating thing. And finally when I do get a response, it's far from favorable.
Plus, I feel like I really need a change of pace. Fucking SDP has pissed me off for the last time. Fucking system has been wonky all week. Every shift I roll in and get my ear raped with angry customers. I'm so tired of it, it's not even funny. That's 3 shitty shifts in a row now, and it's serious bullshit. These customers generally all have legit reasons to be upset too, but there's nothing I can do about it.
Except for that condescending bitch I spoke with last week. She made me so angry I still remember her this week. I'm finally tired enough to blog about her now.
So here's the conversation, though it won't seem nearly as bad typed up. I'd have to show it in real life to get the full effect. Just consider an extremely condescending tone from her the whole way through:
"Thanks for choosing blah. How can we help?"
"What time is it now? I'll tell you. It's 8:45 pm. I requested a callback at 3 today. Where is my callback?"
"Uh, I'm sorry ma'am, I apologize that we didn't get back to you."
"Sorry isn't good enough. Will SOMEONE tell me what is going on with my voicemail indicator light and why it isn't going off??"
"Well, essentially our computer system that deals with the maintenance of that feature has some problems currently, but we're working on fixing that right away."
"I'm glad you guys called me to inform me of this. What are you going to do about it?"
"Like I said, our top priority right now is to get that system back up and working. You're not the only one affected, it affects all SDP customers."
"That's nice. So what are you going to do for me?"
"... What would you like for us to do ma'am?" (as politely as possible)
"That's for YOU to decide. The customer shouldn't have to think of a suitable course of action because of YOUR mess up."
*rolls eyes, are you fucking joking me*
*long pause*
"I'm not sure what you're getting at, and what you would like to have done out of this situation. It's difficult for me to envision what you have in mind."
"Like I said, that's your job."
*really holding temper in now*
"Well, I dunno, did you want to speak with my superior regarding this issue then?"
"That would be lovely."
"Okay, hold on please."
!@#!%$#$%$#@^#$@$#@!$#@!^$@%#$%$#@%
Btw, I forgot to mention I had a trainee listening to me for SDP calls too, so he was totally shocked at the audacity of this customer too.
I run around the call center, and eventually do find a supervisor to take my call (interestingly enough), which is pretty rare, and prepare to transfer this customer over.
"Thanks for holding..."
"Who am I speaking with?"
"Uh, I'm Mia."
"And what is your position? Are you a manager?"
"......I was just speaking with you a few minutes ago ma'am."
"Ohhhhhhh, you mean 7 and a half minutes ago. You kept me on hold for that long."
".... yes, well I'm sorry."
"OH. You're sorry. Well, that makes it all better. What were you doing during that time?"
*long pause, at this point, all my co-workers sitting are looking at me cause they sense a bad call.*
"I was looking for a supervisor...."
"And why does it take 7 and a half minutes?"
*another long pause*
"Because (you fucking bitch, the supervisor doesn't sit right beside me) it takes time for me to find a supervisor."
"OH? And what are THEY doing?"
*long pause*
"(Apparently about to talk to you bitch.) They have tasks to do around the office. Look ma'am, I'm going to transfer you to him now."
There was only one other call that made me cry, and this was one of the two times at this company I did. Fuck, that was just brutal. I had a horrible day at school too with practically no sleep so it was just stacked on top of each other. Only this time, it was alot more embarassing cause I had the guy training me and also the co-workers who were looking at me. The guy was really supportive though afterwards, so I did feel better after taking a little break and him trying to cheer me up.
Just terrible. I can't believe I remember that with such stark clarity. Damn bitch.
Fuck this was a long blog. Actually, it's been awhile since I had an insanely long blog.
Friday, March 23, 2007
Bitchfest.
[quote]
We've had some challenges today with the DP Support queue.
Only one SDP rep called in sick.
Currently we're at 211 calls for the day, with an average speed of answer of 3m51s.
We did our best, removing SDP reps from other queues and having TSR2s log into the queue as needed, but are wondering if anything can be done from a scheduling perspective going forward.
[/quote]
Quoted from a supervisor.
Yea, it's called fucking training all reps for SDP training. Fucking way to go to put it off for a good year. I can't believe I've been on the SDP queue for almost 10 months now with no significant increase in SDP reps. Why the hell are we the only ones to suffer? And we don't get paid any more significantly either for the additional shit we deal with.
I'm only bitter cause I had a shitty day back after a long vacation. Way to remind me of why I hate work. Unappreciative customers treating you like shit, chewing your ear off for things you really can't control. Fucking christ. I'm really going crazy from both school/work lately. Just insane. I'm losing motivation for both, which leads me to believe it's time to quit my job and just concentrate on school and balancing it out with fun.
*sigh* Bullshit.
We've had some challenges today with the DP Support queue.
Only one SDP rep called in sick.
Currently we're at 211 calls for the day, with an average speed of answer of 3m51s.
We did our best, removing SDP reps from other queues and having TSR2s log into the queue as needed, but are wondering if anything can be done from a scheduling perspective going forward.
[/quote]
Quoted from a supervisor.
Yea, it's called fucking training all reps for SDP training. Fucking way to go to put it off for a good year. I can't believe I've been on the SDP queue for almost 10 months now with no significant increase in SDP reps. Why the hell are we the only ones to suffer? And we don't get paid any more significantly either for the additional shit we deal with.
I'm only bitter cause I had a shitty day back after a long vacation. Way to remind me of why I hate work. Unappreciative customers treating you like shit, chewing your ear off for things you really can't control. Fucking christ. I'm really going crazy from both school/work lately. Just insane. I'm losing motivation for both, which leads me to believe it's time to quit my job and just concentrate on school and balancing it out with fun.
*sigh* Bullshit.
Sunday, March 18, 2007
God, I love drinking.
I certainly do. I can't remember the last time I drank for two consecutive days. Actually, I don't think I ever have.
Omg, what a glorious spring break I've had. I really miss just not doing anything all day. So satisfying. I just wish it lasted longer. The bright side is that I'll almost be done school, albeit me failing fucking architecture, and having to repeat that fucking course brought to yours truly from the deepest darkest depths of hell.
And I'll miss the sleeping for 10 hrs a day thing too :(. Right now I feel buzzed. Ha, I found people who can outdrink me outrageously yesterday. Amazing really.
Then again, if I can get the effect of alcohol faster, then it just means less drinks needed, which means less money for the same happy delirious feelings of joy, which equates to more money in my wallet. YAY MONEY. 3 CHEERS FOR MONEY, HIP HIP HOORAY!
Damn, just talking about it all makes me miss it already.
Summer'll be here soon. *....pats self reassuringly....*
Omg, what a glorious spring break I've had. I really miss just not doing anything all day. So satisfying. I just wish it lasted longer. The bright side is that I'll almost be done school, albeit me failing fucking architecture, and having to repeat that fucking course brought to yours truly from the deepest darkest depths of hell.
And I'll miss the sleeping for 10 hrs a day thing too :(. Right now I feel buzzed. Ha, I found people who can outdrink me outrageously yesterday. Amazing really.
Then again, if I can get the effect of alcohol faster, then it just means less drinks needed, which means less money for the same happy delirious feelings of joy, which equates to more money in my wallet. YAY MONEY. 3 CHEERS FOR MONEY, HIP HIP HOORAY!
Damn, just talking about it all makes me miss it already.
Summer'll be here soon. *....pats self reassuringly....*
Sunday, March 11, 2007
Bye people.
Mmm, it's depressing to see so many people I know starting to get promoted or moved to other departments. Nowadays, it's hard to find someone to sit beside that I actually know. A whole slew of TSRs I know got promoted to a-sup/TSR 2's. Kind of awkward when I go over there now actually. Oh well, life goes on.
We are seriously running out of space for desks on both 7th/8th floor. CSRS are coming to TSR land, and TSR's coming in at around 3pm are going to 3rd floor. Apparently, we're constructing a new floor for our employees. I wonder if it will contain both TSRs/CSRs. The better question is - will we always have this many employees?
I'm skeptical, as I always am, about the success of our company. New trainees make me edgy and wary, though I should be more forgiving since I was a newbie once. Still, I don't think that's the main thing that sets me on edge. I can't help but feel that so many of our new recruits are antisocial and hard to approach. Particularly with the China gate members. What a shame. I realized that after they fixed up the ARU system, we China gaters just don't talk to each other anymore.
Plus with over half of our old China gate members having left at the beginning of the month, it is indeed a time of woe. I must admit though, I did have alot of fun with a CSR that came up that was sitting beside me the other night. That bastard was a calgary flames fan, so when the canucks won it, it was fucking satisfying shoving it in his face.
First work related blog I've had for awhile. Most things that happen nowadays at work are small insignificant details that I don't really care to remember. Meh, this was another boring entry.
We are seriously running out of space for desks on both 7th/8th floor. CSRS are coming to TSR land, and TSR's coming in at around 3pm are going to 3rd floor. Apparently, we're constructing a new floor for our employees. I wonder if it will contain both TSRs/CSRs. The better question is - will we always have this many employees?
I'm skeptical, as I always am, about the success of our company. New trainees make me edgy and wary, though I should be more forgiving since I was a newbie once. Still, I don't think that's the main thing that sets me on edge. I can't help but feel that so many of our new recruits are antisocial and hard to approach. Particularly with the China gate members. What a shame. I realized that after they fixed up the ARU system, we China gaters just don't talk to each other anymore.
Plus with over half of our old China gate members having left at the beginning of the month, it is indeed a time of woe. I must admit though, I did have alot of fun with a CSR that came up that was sitting beside me the other night. That bastard was a calgary flames fan, so when the canucks won it, it was fucking satisfying shoving it in his face.
First work related blog I've had for awhile. Most things that happen nowadays at work are small insignificant details that I don't really care to remember. Meh, this was another boring entry.
Thursday, March 01, 2007
Boo
Another birthday passed. I was sick through the whole thing bleh. Still sick actually, with two assignments due tomorrow. Notice how I only blog when I have assignments due nowadays?
Actually, school's been pretty easy lately. Just midterms after midterms. And me slacking my ass off *sigh*. I can't wait for spring break. I'm so sick of work + school. I think the combination is finally starting to get to me, and it's not good times for sure.
Birthday celebrations... well, I went out to downtown on Sunday with a few good friends for dinner + karaoke. I enjoy karaoke immensely actually. Waaay better than movies in my opinion. Music is one of the few things that has been keeping me sane all these years. That and a repressive memory.
As much as I'd love to entertain you all, I don't have anything interesting to say, except that Crown Royal + lemon juice = nasty + doesn't work as a cure for a cold. Is it odd that the first shot I drank made me buzzed, then the second and third after that just acted to sober me up?
Can't even drink right lately :(
Actually, school's been pretty easy lately. Just midterms after midterms. And me slacking my ass off *sigh*. I can't wait for spring break. I'm so sick of work + school. I think the combination is finally starting to get to me, and it's not good times for sure.
Birthday celebrations... well, I went out to downtown on Sunday with a few good friends for dinner + karaoke. I enjoy karaoke immensely actually. Waaay better than movies in my opinion. Music is one of the few things that has been keeping me sane all these years. That and a repressive memory.
As much as I'd love to entertain you all, I don't have anything interesting to say, except that Crown Royal + lemon juice = nasty + doesn't work as a cure for a cold. Is it odd that the first shot I drank made me buzzed, then the second and third after that just acted to sober me up?
Can't even drink right lately :(
Thursday, February 22, 2007
Getting old and frail...
It's nice to know I'm relatively respected around the office, cause I had several different individuals today wish me a happy birthday. On the other hand, I am sorely reminded that I will be too old too soon.
When I was over at Rachel's celebrating New Year's and getting my face stuffed, I could barely hold my own with a glass of a wine and less than half a can of beer. With this poor excuse for an alcohol tolerance, it is clearly evident that I am almost over the hill and obselete.
Let me meditate on my past achievements since my last birthday... actually, there's quite alot, and I've learned quite a bit. In fact, it's probably been the most significant year in my life thus far. Achievements and regrets, love and hate, drama and boredom. All there. I can safely say I am happy as a clam now. Maybe. Who knows.
I realized I have a pet peeve with people who continually say 'however' in real life. I was chosen randomly to go to a student focus group, and there was this annoying student who kept talking like his opinion was better than everyone's elses, and he always went like this: point point blah blah blah blah HOWEVER, blah blah blah blah. HE MUST HAVE DONE THAT EVERY OTHER SENTENCE HE TALKED, WHICH, BY THE WAY, WAS A HELL OF A LOT. Retard.
Anyways, /end rant. I'm done for today.
When I was over at Rachel's celebrating New Year's and getting my face stuffed, I could barely hold my own with a glass of a wine and less than half a can of beer. With this poor excuse for an alcohol tolerance, it is clearly evident that I am almost over the hill and obselete.
Let me meditate on my past achievements since my last birthday... actually, there's quite alot, and I've learned quite a bit. In fact, it's probably been the most significant year in my life thus far. Achievements and regrets, love and hate, drama and boredom. All there. I can safely say I am happy as a clam now. Maybe. Who knows.
I realized I have a pet peeve with people who continually say 'however' in real life. I was chosen randomly to go to a student focus group, and there was this annoying student who kept talking like his opinion was better than everyone's elses, and he always went like this: point point blah blah blah blah HOWEVER, blah blah blah blah. HE MUST HAVE DONE THAT EVERY OTHER SENTENCE HE TALKED, WHICH, BY THE WAY, WAS A HELL OF A LOT. Retard.
Anyways, /end rant. I'm done for today.
Sunday, February 11, 2007
Rotten day from hell...
That must have been the hardest call I've ever dealt with. *sigh*
2 1/2 fucking hours. For one fucking call. Yawn. Number gets ported out magically to a different Telco without customer knowing it, CSR screwing up on the same customer's transfer work order.. Nightmare galore. It seemed to me that technical service was the least likely department to deal with such a nightmare, but alas, since the customer spoke cantonese, I was volunteered for the position.
Did I mention it took me at least a good hour to first figure out what the hell was happening? Oh god. What a nightmare. That customer was just as confused as I was, and here I am trying to explain my confusion in Cantonese to boot. Fuck.
Oh, today is just not a good day for calls. I had 5 calls or so that lasted half an hour each, and I believe 4 out of 5 of them remained unresolved. Bullshit day. Come to think of it, bullshit week. A bitchy ass lady yesterday had the nerve to say I wasn't helping when I was trying my best. I think that's one of the things that really set me off at work - when a customer tells me I'm not helping or I don't know what I'm talking about. That's when my tone suddenly goes cold and I'm not willing to help at all. For most other things, I'm such a patient person, it amazes me sometimes.
Then I came home and lost multiple DOTA games till I finally went godlike in my second to last game. That's why I'm not pissed enough to go straight to bed without blogging about my bitchy ass day. I swore alot in this entry. Wait I swear alot in this blog.
2 1/2 fucking hours. For one fucking call. Yawn. Number gets ported out magically to a different Telco without customer knowing it, CSR screwing up on the same customer's transfer work order.. Nightmare galore. It seemed to me that technical service was the least likely department to deal with such a nightmare, but alas, since the customer spoke cantonese, I was volunteered for the position.
Did I mention it took me at least a good hour to first figure out what the hell was happening? Oh god. What a nightmare. That customer was just as confused as I was, and here I am trying to explain my confusion in Cantonese to boot. Fuck.
Oh, today is just not a good day for calls. I had 5 calls or so that lasted half an hour each, and I believe 4 out of 5 of them remained unresolved. Bullshit day. Come to think of it, bullshit week. A bitchy ass lady yesterday had the nerve to say I wasn't helping when I was trying my best. I think that's one of the things that really set me off at work - when a customer tells me I'm not helping or I don't know what I'm talking about. That's when my tone suddenly goes cold and I'm not willing to help at all. For most other things, I'm such a patient person, it amazes me sometimes.
Then I came home and lost multiple DOTA games till I finally went godlike in my second to last game. That's why I'm not pissed enough to go straight to bed without blogging about my bitchy ass day. I swore alot in this entry. Wait I swear alot in this blog.
Monday, February 05, 2007
Chicago Bears blow it
Too bad Chicago, with those massive interceptions. You lose.
Yes, I *gasp* volunteered myself for an overtime 4-hour shift for work. Isn't that crazy? I wouldn't be caught dead working in the office usually, but at double time, who the hell can resist?
It was quiet. Really quiet. At one point, I waited 10 minutes in ready waiting for the next call. 10 minutes is well... 5 bucks after taxes. Excellent.
I forgot to complain about the co-worker who is gated for HDTV. First, he just puts the customer on hold and asks and gets me, asking basic ass questions like how to program one's remote control. I impatiently answer his questions, as they are so basic, and he is so stupid. How the hell does one not know where our remote control manual is after working there for a year. Anyways, that's not the worst of it. It was sort of a unique situation because the customer had a Samsung dvd/receiver combo. After hanging up with this incompetant rep, the next call I receive is a cold transfer from him with the same customer with the same Samsung dvd/receiver item. What a dumbass.
But yeah, apparently I make a lasting impression on CSRs, cause when I picked up a call, I couldn't even recognize this girl's name on our call display. She obviously recognized me though: "MIA?? WHERE HAVE YOU BEEN? I HAVEN'T HEARD YOUR VOICE FOREVER!!"
...
Terrorizing CSRs much?
Yes, I *gasp* volunteered myself for an overtime 4-hour shift for work. Isn't that crazy? I wouldn't be caught dead working in the office usually, but at double time, who the hell can resist?
It was quiet. Really quiet. At one point, I waited 10 minutes in ready waiting for the next call. 10 minutes is well... 5 bucks after taxes. Excellent.
I forgot to complain about the co-worker who is gated for HDTV. First, he just puts the customer on hold and asks and gets me, asking basic ass questions like how to program one's remote control. I impatiently answer his questions, as they are so basic, and he is so stupid. How the hell does one not know where our remote control manual is after working there for a year. Anyways, that's not the worst of it. It was sort of a unique situation because the customer had a Samsung dvd/receiver combo. After hanging up with this incompetant rep, the next call I receive is a cold transfer from him with the same customer with the same Samsung dvd/receiver item. What a dumbass.
But yeah, apparently I make a lasting impression on CSRs, cause when I picked up a call, I couldn't even recognize this girl's name on our call display. She obviously recognized me though: "MIA?? WHERE HAVE YOU BEEN? I HAVEN'T HEARD YOUR VOICE FOREVER!!"
...
Terrorizing CSRs much?
Wednesday, January 31, 2007
Okay, so a minor change...
Nothing startling. I've been putting it off well long enough. My former layout was just too dark and screaming out "fire me now!" just reading the blog title. Besides, this gives me more of an excuse to talk about *gasp* non-related work subjects...Such as the local watch battery changer guy.
He looks harmless enough, and I need a new watch battery. Alas, two years my watch lasted with that battery, and two years it went unscratched. So I implore the tradesman to get her working again. He assures me, and I feel secure... TILL HE FUCKING TAKES OUT HIS TOOL AND SCRATCHES MY WATCH REPEATEDLY TRYING TO GET IT OPEN! What a fucking tool (pardon the pun). If he couldn't open my watch without scratching it, he should have told me and then I'd bloody find someone who could. That's one important watch to me damnit.
Not only that, but the stupid battery died within 3 hours, forcing me to go back and have my poor watch tormented some more by his ineptitude to open it unscathed. Now I am counting away the minutes literally until my watch dies again. Or should I say I'm watching my battery die again? Nevermind.
Surprisingly, though I know many of you will be shocked to hear such outrageous talk, I've been content at work. Perhaps it's because I've not been there for awhile, or I haven't gotten many irates lately, but I don't really feel the need to bitch and moan about my job anymore. For now anyways.
Last week, I had asked my supervisor for a one month LOA for my trip to china, not really going into the specifics. He sounded pretty positive about it, so on top of that, I asked for a day off the next day. I wasn't really expecting such a positive result for that as well, it's sort of last minute, but surprisingly, he again granted my request! Ha, who would have known it was that easy? If I had, I certainly wouldn't have called all those sick days last year.
p.s. I love the new organizational structure for past posts. Not so much the post numbering though, since now you guys can all see how much of a pathetic life I lead, almost nearing the 100 mark point for posts in less than a year.
Comments on whether new layout sucks/rocks please.
He looks harmless enough, and I need a new watch battery. Alas, two years my watch lasted with that battery, and two years it went unscratched. So I implore the tradesman to get her working again. He assures me, and I feel secure... TILL HE FUCKING TAKES OUT HIS TOOL AND SCRATCHES MY WATCH REPEATEDLY TRYING TO GET IT OPEN! What a fucking tool (pardon the pun). If he couldn't open my watch without scratching it, he should have told me and then I'd bloody find someone who could. That's one important watch to me damnit.
Not only that, but the stupid battery died within 3 hours, forcing me to go back and have my poor watch tormented some more by his ineptitude to open it unscathed. Now I am counting away the minutes literally until my watch dies again. Or should I say I'm watching my battery die again? Nevermind.
Surprisingly, though I know many of you will be shocked to hear such outrageous talk, I've been content at work. Perhaps it's because I've not been there for awhile, or I haven't gotten many irates lately, but I don't really feel the need to bitch and moan about my job anymore. For now anyways.
Last week, I had asked my supervisor for a one month LOA for my trip to china, not really going into the specifics. He sounded pretty positive about it, so on top of that, I asked for a day off the next day. I wasn't really expecting such a positive result for that as well, it's sort of last minute, but surprisingly, he again granted my request! Ha, who would have known it was that easy? If I had, I certainly wouldn't have called all those sick days last year.
p.s. I love the new organizational structure for past posts. Not so much the post numbering though, since now you guys can all see how much of a pathetic life I lead, almost nearing the 100 mark point for posts in less than a year.
Comments on whether new layout sucks/rocks please.
Friday, January 19, 2007
YAY EVANESCENCE!!1
Okay, here's a break from my usual ranting and bitching about customers. Turn on fan girl Mia instead. Turn away if that notion scares you, that TSR mia is rocking and emoing it out at a rock concert. You have been warned.
Itinerary
1) Sweet Sacrifice
2) Weight of the World
3) Going Under
4) The Only One
5) Cloud Nine
6) Lithium
7) Good Enough
8) Whisper
9) Call me when you're sober
10) Imaginary
11) Bring me to Life
12) Haunted
13) All that I'm living for
14) Lacrymosa
Encore:
My Immortal
Your Star
More for my reference than anything. And I've only had time to blog now. Taking a quick break before I get working on other stuff. I didn't realize how frigging behind I got in the past week, getting caught up in the excitement of the pre-concert/post-concert. Finally just finished Java. Fuck that was the hardest algorithm yet to date. But it's all the more satisfying when I get it done.
So yeah, IT WAS SOOOOOOOO FUN. OMG. I TOTALLY RELEASED THE INNER EMO ME ON THURSDAY. YAY INNER EMO ME!
Apparently our crowd receptiveness was shitty, though I didn't notice too much since I was too busy having fun.
http://www.canada.com/vancouversun/news/arts/story.html?id=fabe75b6-18de-4539-8ba0-597ba97bc9b0
Damn Amy Lee has a sexy voice. The concert was worth every last penny I paid. I wish I had brought a stool I could stand on or something though. I'm so short comparatively to the mass of caucasians that were overpoweringly taller than me by a foot at least. Still, me and my friends were maybe 6 or 7 rows back, so those were tremendous seats, er standing spots.
There were two opening bands - Black Maria and Stone Sour. I didn't particularly enjoy the songs of either bands, except for "Through Glass" by Stone Sour. Too emo and heavy. There's a limit to how much emo I can take. Plus the audience went just a little too crazy for Stone Sour. They were more excited for Stone Sour than Evanescence I would say... oh well.
The light theatrics were quite spectacular, though it did hinder my friend from capturing some quality pictures. There was a mosh pit going on when the opening band Stone Sour was playing, and we were maybe one row away from it, but it mainly dissipated when Evanescence came on. For some reason Evanescence just isn't moshing music is it haha. (which, btw is fine by me.)
I think my favorite song was "Lithium", because the setting for it was simply spectacular to say the least, with artificial snow falling over our heads when she got into the drumming/guitaring part of the song. My second favorite was probably "Haunted". The guitar intro was so awesome and her voice was so eerily creepy and haunting, highlighting the best that is Amy Lee. My third favorite would have been "Sweet Sacrifice", simply because it was the first song and it got me excited as hell, though it might be tied with "Lacrymosa", which is my favorite song of the album. I'm surprised others weren't really into the latter song though. It's such a beautiful and sorrowful song.
The only thing disappointing was that they did not play Snow White Queen. What, we aren't good enough to sing along to "You belong to me, my snow white queen"?? Ah well, at least they scrapped it for Edmonton too, so I don't feel quite as bad that we missed one of their better songs on the album haha. Perhaps Amy was getting a little creeped out hearing the crowd sing that line back to her lol.
Amy Lee herself was beautiful as always, but I couldn't help but gag a little looking at her pink puffy feathered dress. I don't know what those people are on in the forums, but it definitely DOES NOT compliment her. Omg, it was like a prom dress gone wrong. Where the hell is your gothy attire we love so much Amy?!
Anyways, that's my mini review for the Evanescence concert. ROCK ON AMY!!!
Itinerary
1) Sweet Sacrifice
2) Weight of the World
3) Going Under
4) The Only One
5) Cloud Nine
6) Lithium
7) Good Enough
8) Whisper
9) Call me when you're sober
10) Imaginary
11) Bring me to Life
12) Haunted
13) All that I'm living for
14) Lacrymosa
Encore:
My Immortal
Your Star
More for my reference than anything. And I've only had time to blog now. Taking a quick break before I get working on other stuff. I didn't realize how frigging behind I got in the past week, getting caught up in the excitement of the pre-concert/post-concert. Finally just finished Java. Fuck that was the hardest algorithm yet to date. But it's all the more satisfying when I get it done.
So yeah, IT WAS SOOOOOOOO FUN. OMG. I TOTALLY RELEASED THE INNER EMO ME ON THURSDAY. YAY INNER EMO ME!
Apparently our crowd receptiveness was shitty, though I didn't notice too much since I was too busy having fun.
http://www.canada.com/vancouversun/news/arts/story.html?id=fabe75b6-18de-4539-8ba0-597ba97bc9b0
Damn Amy Lee has a sexy voice. The concert was worth every last penny I paid. I wish I had brought a stool I could stand on or something though. I'm so short comparatively to the mass of caucasians that were overpoweringly taller than me by a foot at least. Still, me and my friends were maybe 6 or 7 rows back, so those were tremendous seats, er standing spots.
There were two opening bands - Black Maria and Stone Sour. I didn't particularly enjoy the songs of either bands, except for "Through Glass" by Stone Sour. Too emo and heavy. There's a limit to how much emo I can take. Plus the audience went just a little too crazy for Stone Sour. They were more excited for Stone Sour than Evanescence I would say... oh well.
The light theatrics were quite spectacular, though it did hinder my friend from capturing some quality pictures. There was a mosh pit going on when the opening band Stone Sour was playing, and we were maybe one row away from it, but it mainly dissipated when Evanescence came on. For some reason Evanescence just isn't moshing music is it haha. (which, btw is fine by me.)
I think my favorite song was "Lithium", because the setting for it was simply spectacular to say the least, with artificial snow falling over our heads when she got into the drumming/guitaring part of the song. My second favorite was probably "Haunted". The guitar intro was so awesome and her voice was so eerily creepy and haunting, highlighting the best that is Amy Lee. My third favorite would have been "Sweet Sacrifice", simply because it was the first song and it got me excited as hell, though it might be tied with "Lacrymosa", which is my favorite song of the album. I'm surprised others weren't really into the latter song though. It's such a beautiful and sorrowful song.
The only thing disappointing was that they did not play Snow White Queen. What, we aren't good enough to sing along to "You belong to me, my snow white queen"?? Ah well, at least they scrapped it for Edmonton too, so I don't feel quite as bad that we missed one of their better songs on the album haha. Perhaps Amy was getting a little creeped out hearing the crowd sing that line back to her lol.
Amy Lee herself was beautiful as always, but I couldn't help but gag a little looking at her pink puffy feathered dress. I don't know what those people are on in the forums, but it definitely DOES NOT compliment her. Omg, it was like a prom dress gone wrong. Where the hell is your gothy attire we love so much Amy?!
Anyways, that's my mini review for the Evanescence concert. ROCK ON AMY!!!
Wednesday, January 17, 2007
WOOOOOOOOOOO!
Okay, I suppose it's time to make a post. I'll definitely be posting after tomorrow re: EVANESCENCE CONCERT YAY!!!!!!!!!!!!!11111. Yes, I'm excited as hell. It's so hilarious - I'm such a seeming introvert that no one would ever suspect me of emo'ing it out at a rock concert. Haha.
I'm just so thrilled today. I found out that I'm most likely going to be going on a trip to China in the month of June, all expenses paid by my school. Omg, it'll be great, minus the sanitation which I'm really not looking forward to, but hey! It's the experience that counts. The only problem I see is my dear old company agreeing to give me a leave of absence for a month. I wonder how they'll take that. Either way, if I get accepted into the opportunity by BCIT, then I'm going, whether or I get management approval or not. Which likely means quitting. Funny how full time school won't do it to me, but a trip to China will. I really want to go!
Speaking of my dear old company... it looks like they are, to say the least, extremely desperate for new people, because they have just lowered the requirements on the TSR position on the website. How deflating. "High school diploma required" VS "Diploma/Degree required". No wonder alot of our new recruits are asses, transferring those HDTV calls to me after taking the commission on the DCTs. Bastards. I would be so pissed if they told me that they can't give me that leave of absence.
Did anyone loveee the intermittent dial tone situation we had going last week? I know you did S. I know *I* did. Goddamn it. It went off every half an hour, triggering a spike in the SDP queue everytime. I sent an email to the TSR 2's "SAVE USSSSSSSSSSSSSSSSSSSSSSS!!!". That was a long time ago though. I try to push these occurences out of my mind as quickly as they come. Customers, I'm sure, will think differently. Oh god. How did our stock jump up to an all-time high last week again? We're gonna plummet dammit. PLUMMETTTTTT.
Anyways, will be posting about concert soon. WOOOOOOOOOOOOOO!!!
I'm just so thrilled today. I found out that I'm most likely going to be going on a trip to China in the month of June, all expenses paid by my school. Omg, it'll be great, minus the sanitation which I'm really not looking forward to, but hey! It's the experience that counts. The only problem I see is my dear old company agreeing to give me a leave of absence for a month. I wonder how they'll take that. Either way, if I get accepted into the opportunity by BCIT, then I'm going, whether or I get management approval or not. Which likely means quitting. Funny how full time school won't do it to me, but a trip to China will. I really want to go!
Speaking of my dear old company... it looks like they are, to say the least, extremely desperate for new people, because they have just lowered the requirements on the TSR position on the website. How deflating. "High school diploma required" VS "Diploma/Degree required". No wonder alot of our new recruits are asses, transferring those HDTV calls to me after taking the commission on the DCTs. Bastards. I would be so pissed if they told me that they can't give me that leave of absence.
Did anyone loveee the intermittent dial tone situation we had going last week? I know you did S. I know *I* did. Goddamn it. It went off every half an hour, triggering a spike in the SDP queue everytime. I sent an email to the TSR 2's "SAVE USSSSSSSSSSSSSSSSSSSSSSS!!!". That was a long time ago though. I try to push these occurences out of my mind as quickly as they come. Customers, I'm sure, will think differently. Oh god. How did our stock jump up to an all-time high last week again? We're gonna plummet dammit. PLUMMETTTTTT.
Anyways, will be posting about concert soon. WOOOOOOOOOOOOOO!!!
Monday, January 08, 2007
Someone's working overtime to brew up a storm
What the fuck is with this weather lately?
It got so windy the other night that the lights at our office started flickering in and out, AND our windows started shaking like they were about to break. Some goddamn earthquake proof building our tower is. I could see it happening - any second with the windows blowing out and shards of glass flying towards me, perhaps killing me. My sister would get a hefty life insurance payment if that happened I suppose.
Fuck you, wind gods.
It got so windy the other night that the lights at our office started flickering in and out, AND our windows started shaking like they were about to break. Some goddamn earthquake proof building our tower is. I could see it happening - any second with the windows blowing out and shards of glass flying towards me, perhaps killing me. My sister would get a hefty life insurance payment if that happened I suppose.
Fuck you, wind gods.
Tuesday, January 02, 2007
Goodbye *tear*
This is tribute to one of the best TSR 2's to ever roam TSR Land. He will never be forgotten in our hearts. Goodbye W.C. :(
I would have given you that Christmas card after all if it would have made you stay. Thanks for taking over all those Chinese windows calls for me. *sniff* And particularly Mr. Macau.
I would definitely treat him to lunch for that. He was so awesome. He outright told Mr Macau, after continually getting calls for half a year and always asking for me I might add, that finally, W.C. told him the truth: "This is as good as it gets sir, I would recommend you switching to your previous Telco if they were better. No we are not going to give you credit for SDP."
Oh I loved that guy. Tried way too good for his own good. You knew if you handed it to him, it'd get done. *sniff* Now for good TSR 2's there's maybe... hm yeah... okay I'm gonna stop counting now. It's depressing.
I would have given you that Christmas card after all if it would have made you stay. Thanks for taking over all those Chinese windows calls for me. *sniff* And particularly Mr. Macau.
I would definitely treat him to lunch for that. He was so awesome. He outright told Mr Macau, after continually getting calls for half a year and always asking for me I might add, that finally, W.C. told him the truth: "This is as good as it gets sir, I would recommend you switching to your previous Telco if they were better. No we are not going to give you credit for SDP."
Oh I loved that guy. Tried way too good for his own good. You knew if you handed it to him, it'd get done. *sniff* Now for good TSR 2's there's maybe... hm yeah... okay I'm gonna stop counting now. It's depressing.
Monday, January 01, 2007
New Year's huh?
Actually my shift was okay. Haven't had such great stats since 4 shifts ago. Oh yes, that feels like a long time after much much much frustration. I hate stats by the way.
Oh and if I dropped a bad cantonese SDP call on anyone >.> sorry. Not my fucking fault the MTA sucks shit and takes at least 10 minutes to come up. I gotta go home man.
There were a couple sweet cantonese speaking elderly people I was talking to this evening. Technically inept truly, but so cute I just can't get impatient with them. Starts off with all the Chinese new year blessings that I have no idea what they mean so I'm just like uhuh uhuh thank you thank you. One lady was like aww you poor girl, you're working on New Year's? You should come over to my apartment later after work and I'll treat you to some coffee. That is such a sweetheart. And this other elderly gentleman was inviting me to this event thing with free food.
...Actually I'm not sure if my seeming pathetic-ness carries over the phone since people have a tendency to feed me. *shrug*
Anyways, that was really nice and sort of made my day. Doesn't take much I suppose. Elderly customers, for the most part, are much nicer and more patient. I don't understand how people can get so impatient and angry with these sweethearts. Unless they're bitchy old ladies. But that is another story.
AH/A25. Today it was my best friend. 46 calls in 8 1/2 hours. And practically 3 minute ready time in between each call. Yes, I have a feeling my stats are looking alot better even though everything ranging from modem tools to oasis was down.
Can you believe one of my co-workers refused to work just because of our tools being down, and walked off his shift just before starting? Crazy. P.S. It was the same guy who wrote the poem.
And another crazy ass thing. A new recruit came into work ON HIS DAY OFF to 'practice' even though he's not even on the phones yet. Naturally, being the nice person I was, I helped him but man... crazy... that's dedication. Wild horses couldn't drag me to work on my day off. He's a mandarin speaker. Yes! More mandarin speakers please. Perhaps this company heard our cries for more China gate members and are actually hiring more chinese speakers. *gasp*
Happy New Year's guys.
Oh and if I dropped a bad cantonese SDP call on anyone >.> sorry. Not my fucking fault the MTA sucks shit and takes at least 10 minutes to come up. I gotta go home man.
There were a couple sweet cantonese speaking elderly people I was talking to this evening. Technically inept truly, but so cute I just can't get impatient with them. Starts off with all the Chinese new year blessings that I have no idea what they mean so I'm just like uhuh uhuh thank you thank you. One lady was like aww you poor girl, you're working on New Year's? You should come over to my apartment later after work and I'll treat you to some coffee. That is such a sweetheart. And this other elderly gentleman was inviting me to this event thing with free food.
...Actually I'm not sure if my seeming pathetic-ness carries over the phone since people have a tendency to feed me. *shrug*
Anyways, that was really nice and sort of made my day. Doesn't take much I suppose. Elderly customers, for the most part, are much nicer and more patient. I don't understand how people can get so impatient and angry with these sweethearts. Unless they're bitchy old ladies. But that is another story.
AH/A25. Today it was my best friend. 46 calls in 8 1/2 hours. And practically 3 minute ready time in between each call. Yes, I have a feeling my stats are looking alot better even though everything ranging from modem tools to oasis was down.
Can you believe one of my co-workers refused to work just because of our tools being down, and walked off his shift just before starting? Crazy. P.S. It was the same guy who wrote the poem.
And another crazy ass thing. A new recruit came into work ON HIS DAY OFF to 'practice' even though he's not even on the phones yet. Naturally, being the nice person I was, I helped him but man... crazy... that's dedication. Wild horses couldn't drag me to work on my day off. He's a mandarin speaker. Yes! More mandarin speakers please. Perhaps this company heard our cries for more China gate members and are actually hiring more chinese speakers. *gasp*
Happy New Year's guys.
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