Friday, August 17, 2007
Thank you phone gods!
.. For giving me two dead air calls (meaning calls where there's no one on the other side) in a row. *does the lucky phone dance*
Sunday, August 12, 2007
eqjncioioqueirjkaslnvjdkfjeiwoajkfsal;
Have to keep writing to keep sane. I haven't been this exhausted for as long as I can remember. This feels like I've been pulling an all nighter for a few nights in a row, which essentially is true.
Friday - Woke up at 1pm with 6 hrs of sleep (on the edge of a sleeping 'norm'), jumped to work, came home, and slept idiotically at 8 am. And by slept I mean lying awake in bed up until 9 am, waking up 10 am, sleeping for one hour, and then at 11am woke up
Saturday 11am - Have to jump to work for a full 8.5 hr shift. I'm tired as fuck. See previous post. 2 extra large coffees have riled me up when I go home at 9 pm, and I'm unable to sleep until 11:30 pm, where I then wake up at 12:30 am, and surprise surprise, start playing DOTA.... up until 5 am. Noooooooooo I'm not retarded. at. all. No rolling eyes please.
Sunday 7 am - HERE I AM AGAIN. SO, 3 hrs of sleep in the last 50 hours, with 19 of them being work hours! Oh wait I think my math is off, cause it seems like I've pretty much been working non stop. I could be biased though. Awesome. I love life right now.
Extra large coffee + elderly old man who doesn't know where the power button is on the remote control + me with 1 hr of sleep = half an hour call where I am ready to kill myself from frustration trying to explain what I would *THINK* people should know but obviously don't, which is why I have my job in the first place.
And elderly customers just seem to call in the morning I guess. Wow, that's the second guy who wants to give me his entire autobiography along with his opinions on the current state of the world. Yeah, ok teenagers are rudeasses that listen to Eminem and other 'garbage'. Ya, we advertise alot and have stupid commercials. I know you're lonely cause you're in Vancouver by yourself. I really... don't... care... all that much.. at all.
Please, do you have a cable problem I can fix or not? If not, lets just part ways and never talk again, thanks. Isn't there enough emo to go around for each individual to think about already, without having to share it with perfect strangers?
Insensitive? Probably more than I usually am. Natural when one is exhausted beyond belief. I haven't had a weird rant like this for a long time. Or if I do, I usually keep it on livejournal. Nonsensical mess for the win!
I don't know what I find more irritating at the moment, loud static when a customer brings their cordless phone close to their TV to troubleshoot, or my own echo after every word I say which is super distracting cause I can't catch my thoughts on what to say next. I guess I'll have to say the echoing, since that's the most recent memory in my mind. I wonder how long this post will run to by the time I get bored or get off my shift. I must sound pretty damn insane right now.
And so, I will try to organize my mind by finishing off the album review instead on the other blog. Cause I'll wake up after a nap tonight and be very scared at how crazy I am right now.
Haha.
PS. I'm back. I UNDERSTAND YOUR FUCKING FRUSTRATION MA'AM BUT NO WE CANT SEND ANYONE OUT UNTIL THE END OF AUGUST. YES THAT'S MY FINAL ANSWER. NO YOU CAN'T SPEAK WITH A SUPERVISOR RIGHT NOW, THEY'RE ALL ON LUNCH. WE COULD DROP YOU INTO THE EMAIL BIN THOUGH! WHAT'S THAT? YOU'RE PAYING US 500+ DOLLARS A MONTH ON YOUR BILL? WELL THAT DOESN'T MATTER, I'LL FILL IN THE CANCELLATION ORDER FOR YOU NOW MA'AM. ANYTHING ELSE WE CAN HELP YOU WITH? :)
Friday - Woke up at 1pm with 6 hrs of sleep (on the edge of a sleeping 'norm'), jumped to work, came home, and slept idiotically at 8 am. And by slept I mean lying awake in bed up until 9 am, waking up 10 am, sleeping for one hour, and then at 11am woke up
Saturday 11am - Have to jump to work for a full 8.5 hr shift. I'm tired as fuck. See previous post. 2 extra large coffees have riled me up when I go home at 9 pm, and I'm unable to sleep until 11:30 pm, where I then wake up at 12:30 am, and surprise surprise, start playing DOTA.... up until 5 am. Noooooooooo I'm not retarded. at. all. No rolling eyes please.
Sunday 7 am - HERE I AM AGAIN. SO, 3 hrs of sleep in the last 50 hours, with 19 of them being work hours! Oh wait I think my math is off, cause it seems like I've pretty much been working non stop. I could be biased though. Awesome. I love life right now.
Extra large coffee + elderly old man who doesn't know where the power button is on the remote control + me with 1 hr of sleep = half an hour call where I am ready to kill myself from frustration trying to explain what I would *THINK* people should know but obviously don't, which is why I have my job in the first place.
And elderly customers just seem to call in the morning I guess. Wow, that's the second guy who wants to give me his entire autobiography along with his opinions on the current state of the world. Yeah, ok teenagers are rudeasses that listen to Eminem and other 'garbage'. Ya, we advertise alot and have stupid commercials. I know you're lonely cause you're in Vancouver by yourself. I really... don't... care... all that much.. at all.
Please, do you have a cable problem I can fix or not? If not, lets just part ways and never talk again, thanks. Isn't there enough emo to go around for each individual to think about already, without having to share it with perfect strangers?
Insensitive? Probably more than I usually am. Natural when one is exhausted beyond belief. I haven't had a weird rant like this for a long time. Or if I do, I usually keep it on livejournal. Nonsensical mess for the win!
I don't know what I find more irritating at the moment, loud static when a customer brings their cordless phone close to their TV to troubleshoot, or my own echo after every word I say which is super distracting cause I can't catch my thoughts on what to say next. I guess I'll have to say the echoing, since that's the most recent memory in my mind. I wonder how long this post will run to by the time I get bored or get off my shift. I must sound pretty damn insane right now.
And so, I will try to organize my mind by finishing off the album review instead on the other blog. Cause I'll wake up after a nap tonight and be very scared at how crazy I am right now.
Haha.
PS. I'm back. I UNDERSTAND YOUR FUCKING FRUSTRATION MA'AM BUT NO WE CANT SEND ANYONE OUT UNTIL THE END OF AUGUST. YES THAT'S MY FINAL ANSWER. NO YOU CAN'T SPEAK WITH A SUPERVISOR RIGHT NOW, THEY'RE ALL ON LUNCH. WE COULD DROP YOU INTO THE EMAIL BIN THOUGH! WHAT'S THAT? YOU'RE PAYING US 500+ DOLLARS A MONTH ON YOUR BILL? WELL THAT DOESN'T MATTER, I'LL FILL IN THE CANCELLATION ORDER FOR YOU NOW MA'AM. ANYTHING ELSE WE CAN HELP YOU WITH? :)
Saturday, August 11, 2007
asdfjkl;
Runnin' on two whole hours of disturbed sleep for a 8.5 hr shift. All I can say is... FUCKKKKKKKKKKKKKKKK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11111111111
Oh and did I mention that when I get home, I essentially have to go to sleep RIGHT away to get at most 6 hours of sleep for tomorrow's 7 am shift start time?
Horrid day at work too on top of the nice nauseus throwing up feeling haw.
Biggest pooched up account I've ever seen with phone:
BUSINESS customer who owns a restaurant in the west side of vancity was convinced to switch over to our phone service got screwed over. For some reason or other, we couldn't install the service for him, and after our tech left, his point of sale transaction (credit card machine), fax line, and DSL no longer worked. When he called his original phone company up, they said that we had already transferred his numbers over and that they no longer was his service provider.
We didn't have any record of that, and to top it all off, we can't even look into the details of what happened since the business department was closed until Monday. Fan-tastic. No POS /fax/ DSL for the entire weekend.
Yeah... and in general, just bitchy customers/co-workers left and right. Wow, emo more. A customer flipped out on me cause I asked her very casually if she had tried bypassing our digital box and going directly to the TV. Screaming her head off, and when I told her to calm down, she flipped out some more haha.
Screwups from CSRs left and right today that I've had to fix, attitude issues I've had to deal with.. list goes on.
I'm amazed I'm still alive and kicking. Haha. Gotta take it stride by stride I guess. It's all good, I'm in an amused mood as of late. Perhaps it's the extreme fatigue state where everything seems funny no matter how horrible things are.
Oh and did I mention that when I get home, I essentially have to go to sleep RIGHT away to get at most 6 hours of sleep for tomorrow's 7 am shift start time?
Horrid day at work too on top of the nice nauseus throwing up feeling haw.
Biggest pooched up account I've ever seen with phone:
BUSINESS customer who owns a restaurant in the west side of vancity was convinced to switch over to our phone service got screwed over. For some reason or other, we couldn't install the service for him, and after our tech left, his point of sale transaction (credit card machine), fax line, and DSL no longer worked. When he called his original phone company up, they said that we had already transferred his numbers over and that they no longer was his service provider.
We didn't have any record of that, and to top it all off, we can't even look into the details of what happened since the business department was closed until Monday. Fan-tastic. No POS /fax/ DSL for the entire weekend.
Yeah... and in general, just bitchy customers/co-workers left and right. Wow, emo more. A customer flipped out on me cause I asked her very casually if she had tried bypassing our digital box and going directly to the TV. Screaming her head off, and when I told her to calm down, she flipped out some more haha.
Screwups from CSRs left and right today that I've had to fix, attitude issues I've had to deal with.. list goes on.
I'm amazed I'm still alive and kicking. Haha. Gotta take it stride by stride I guess. It's all good, I'm in an amused mood as of late. Perhaps it's the extreme fatigue state where everything seems funny no matter how horrible things are.
Monday, August 06, 2007
...... zzz
Holy shit. 8 am shifts are killer. I am about ready to kill myself right now. /wrists
That's what I get for sleeping at 4-6 am everyday.
That's what I get for sleeping at 4-6 am everyday.
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