Bitchfest.

[quote]
We've had some challenges today with the DP Support queue.

Only one SDP rep called in sick.

Currently we're at 211 calls for the day, with an average speed of answer of 3m51s.

We did our best, removing SDP reps from other queues and having TSR2s log into the queue as needed, but are wondering if anything can be done from a scheduling perspective going forward.
[/quote]

Quoted from a supervisor.

Yea, it's called fucking training all reps for SDP training. Fucking way to go to put it off for a good year. I can't believe I've been on the SDP queue for almost 10 months now with no significant increase in SDP reps. Why the hell are we the only ones to suffer? And we don't get paid any more significantly either for the additional shit we deal with.

I'm only bitter cause I had a shitty day back after a long vacation. Way to remind me of why I hate work. Unappreciative customers treating you like shit, chewing your ear off for things you really can't control. Fucking christ. I'm really going crazy from both school/work lately. Just insane. I'm losing motivation for both, which leads me to believe it's time to quit my job and just concentrate on school and balancing it out with fun.

*sigh* Bullshit.