I was so cranky yesterday I couldn't blog properly. It was like an orchestra of stupid calls one after the other, combined with the nice beautiful January weather that we were having that threw me into a less-than-elated mood.
Some examples?
**chinese customers**
"Can you press 120 on your remote control?"
"No I'm not capable of doing that, send a tech out to do it."
"Can you press the left arrow button once please?" (in chinese)
"Left?" (In chinese) "Is that left?" (In english)
First time she asked that, I was like ......yes. Second time she asked that same question I thought geezuz frigging hell.
"I CAN'T DIAL TO MACAU. I'VE SPOKEN TO 5 DIFF REPS ALREADY AND THEY ALL SAID IT WOULD BE FIXED IN A COUPLE DAYS."
*Looks at notes, sees none. !@#$%*
"Oh I don't believe that people would choose to have a non published number. ESPECIALLY businesses. As a salesperson before, I know that I would want my customers to see my name and number so they could call me back. It's just your crappy service that hasn't got call display working."
"I DEMAND CREDIT FOR THIS INCONVENIENCE OF MY VOICE MAIL INDICATOR LIGHT STAYING ON."
Omfg lady, it's not the end of the world to dial ** before exiting. She calls it an inconvenience to press one key on her phone twice. And she demands a month's credit for this 'inconvenience.' Geezuz. If you really don't have time to do that, then why are you willing to spend half an hour on the phone with me to argue???
Wednesday, July 12, 2006
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