Shadows at work

Apologies for the frequency of updates lately. I've had quite a few shadows (trainees listening in on my calls as part of their training) these past couple days, so I haven't been able to blog at work. Therefore, I blog less since at home, I'm a lazyass. Besides, after awhile, it's always the same.

I forgot to set my alarm clock last night, so I slept all the way to 7:18 am, and my bus comes at 7:23 am. It was damn stressful, but I somehow managed to catch the bus and go to Timmy's to get my coffee. OH YEAH JOY TO THE WORLD, THE TIMMY'S AT WATERFRONT IF FINALLY OPEN.

Oh oh, I did promise to blog a certain overloaded TSR 2 though since I love him so much. He was off, and I was heading home on Sunday. So he offered me a ride since he had driven to work that day. I accepted and everything was fine while we were heading home - until his car broke down. In the middle of the street. Ya huh, he was pretty calm about it though, I suppose cause it happens to him alot ahaha. He pushed and I steered. I wonder what would have happened if he was by himself. How to steer lol? Anyways, we still ended up taking the skytrain back, so I dunno, guess I just can't escape the pain and agony of it.

Speaking of him, poor poor guy. He was off most of last week on a pathfinding adventure, and the day he comes back, everyone swamps him. Well, mainly me I guess. Hmm, I wonder if he hates me yet. Then again, if he should hate anyone, it should be the person who made the 'new' procedure for all this. Although, I do wonder why it's always me at his desk most of the time. Well and someone else who will remain unnamed but knows whom he/she is :P. Do other people disregard new procedures and just go ahead and do what they were doing before?

Well now I'm just ranting. You're probably all waiting for the interesting stuff. Oops, not to say that our TSR 2 isn't interesting, but you know, we can't dedicate this whole blog to him haha.

Oh I had a fun call yesterday, cause in NVan, we didn't have any appointments until tomorrow. Now that was the absolute worst I've ever seen it at, a 2-day waiting period for a no dial tone service call. Anyways, this lady calls in, and this is how it went:
11:40 am
"The rep I spoke to over an hour ago said he'd give me a call back once he found out whether or not the tech could turn back today, but I didn't receive any calls."
*looks at notes, sees tech can't turn back*
"Oh so you were changing your baby and missed the calls from our tech right?"
"Yeah, the tech left a message on my home phone that isn't working."
*sees open slot for tech from 12-2pm and cheers for the stroke of good luck*
"Err, unfortunately that tech won't be able to turn back today, but apparently, we can get a tech out there this afternoon from 12-2. Will that be ok?"
"Well, I guess it'll have to do. I wish you guys had called me back telling me this though."
//end of call (only not really, cause that'd make a pretty boring story wouldn't it.)
1:00 pm
*I check my inbox and see that the call got sent back to me cause the tech won't be able to make it today and that it was MY fault since I should have checked with a TSR 2 even though it was a empty appointment in the calendar*
*I swear for a few minutes and complain to various co-workers*
1:15 pm
*Calls customer back*
"Hi, this is me calling you back to let you know that unfortunately, the tech won't be able it for that 12-2 appointment that I told you he'd be able to make today."
"..... you know I really wish you had told me sooner."
"I know, I'm sorry, they just sent it back to me."
"So when can you have a tech out here then?"
"Oh... Wednesday."
"I'm switching back to Telus."
"I know."

Hmm... another interesting one? I dunno. I can't really recall. That's why I like to blog at work. Retains in my mind better when I do it right away. But I thought it'd be kind of rude while doing it front of trainees. Kind of. Maybe. I remember my prediction 4-5 months ago when I said I'd get to slack off when they finally decided to train new people onto SDP. And I am, kind of. Er.. it's kind of like a double edged sword actually. On one hand, I'm gated only for SDP, meaning I take way less calls than normal. On the other hand, I'm gated only for SDP, meaning that all calls that come in have like a 50% chance of being irate. Yay!!! Did I mention that I can't wait for that vacation in 6 days?

On the other hand, I've had a crapload of commission calls in the past two days. And I can't resist taking them either even when someone's shadowing me. I feel kind of bad, but hey, no one messes with my commission! I think I made at least 20 bucks in commission over the past two days (that's alot considering that was my total commission in the month of July).

Oh and my co-worker was complaining to me that guys tend more often than not to ask for technical support since they're sexist and think that we couldn't possibly be in tech support. I told her to just tell them "this is technical support, got a prob?"
Get it? It's a pun! It's like got a problem with me being a girl or got a technical problem? Hehe.

I have been wondering whether or not it's coincidence that a whole bunch of people are finally being gated/trained for the SDP queue, since it only seemed to start happening after I sent in that employee survey back in the beginning of August. Now they're actually making sure that people who got the sales training portion of it are being gated for SDP. Food for thought. Speaking of food, I'm hungry.

Till later.