Calls in, we determine she needs a service call.
"*bitchy tone* okay, but I've already had two service techs out here."
"Ma'am, one appointment was cancelled and the other no one was home."
"*bitchier tone* Of course! I'm not gonna wait all day for your tech when it should be crystal clear reception. I mean this is a new TV and everything."
"Well, we can't fix it if no one is home for the tech to fix it."
"Fine whatever, when then."
"Next thursday."
"What the hell you're kidding. That's count it, how many days? I'm only available tomorrow and the day after. Get a tech here ASAP."
"We can't do that. All our customers are waiting that long. Besides this one is actually a cancellation. If someone hadn't cancelled, the appointment would be for 2 weeks away."
"...Well, what if someone cancels an appointment within the next two days?"
"Then yes, we'd be able to fit you in. However, that is not the case right now and it'd be pretty rare for someone to cancel their service call now."
"*SUPER BITCHY TONE* Are you done."
"Well, yeah, what else do you want me to say?"
"What's your name?"
"
"There's tons of
"Fuck you bitch. (wish I had said that) I mean no we don't give out last names. Here's my rep number."
The good news? Well I had two commission calls in a row for $6.50 in total. The bad news? Well, each commission call took an hour+ to end the call.
The first call the guy just called in to ask for hook up questions for his new HDTV DCT. The first thing I notice is that his account is a non digital package account, therefore he must have bought the box from a third party retail (which basically equates to commission for me vs if they purchased at Shaw retail.) So I gave him the proper education and he's like well I guess I'll call back after this is all hooked up. Then I'm like nooooooooo stay with me. I mean, it's ok since our call center is currently pretty quiet, I can help you out here so you don't have to waste your precious time calling back. Oh what a mistake. (kind of. I like commission.)
And the second guy was also activating a new DCT. After a freaking hour of troubleshooting with him, I'm told by the rep sitting beside me that our wirelinks are intermittently down,(confirmed by TSR 2.) Meaning that it was potentially our fault in the first place. Oh whatever. I got my commission so I don't care.
I am getting more and more impatient at work each day. I'm so tired of being bitched at for problems I can't solve. Total BS. I'm ready to move down to the CSR department. Totally ludicrous to get more than 3 irate calls in a day. ON A REGULAR BASIS. It's so freaking taxing on me. I thought it'd get better, and to a certain extent it has, but the core of me is still not accustomed to be desensitized to feeling bad for the customer. *sigh* Whatever.
