YOU ARE ALL SO LUCKY TO BE READ THIS, AS IT IS THE FUNNIEST CRAP I'VE EVER SEEN. $5 DOLLARS PLZKTHX. VIA PAYPAL WILL BE FINE. (not that I'm mocking Tracy or anything).
This was a customer's account notes that a fellow co-worker so kindly passed on for me to read (Thanks E!!!). It made my day :D. Sometimes I really love working here hahaha.
167 24-May-06 5781 ------------------------------------------------------------
168 24-May-06 5781 cx called in about something. believe it may have been
169 24-May-06 5781 something to do with her remote. cx very irate and ranted
170 24-May-06 5781 about our evil nature and our persacution of spanish people
171 24-May-06 5781 cx hung up abruptly. cx beleives we are watching her
172 24-May-06 5781 ------------------------------------------------------------
163 21-May-06 5395 CX called in extremely irate, mentioned something about her
164 21-May-06 5395 vcr
165 21-May-06 5395 unforuntely there was language barriers and cx hung up on me
166 21-May-06 5395 before i could attempt to troubleshoot.
159 20-Apr-06 3728 *****CX CALLED IN RE: BALANCE OF 68.66 ON ACCT. TRIED TO
160 20-Apr-06 3728 ASK IF CX WANTED TO KEEP B-FCS OR NOT, BUT CX WOULDN'T GIVE
161 20-Apr-06 3728 A STRAIGHT ANSWER. KEPT ON SAYING WE'RE TROUBLE MAKERS AND
162 20-Apr-06 3728 WE'RE POSSESSED BY DEMONS? CX HUNG UP*****
151 23-Mar-06 4042 ******************beaware of irrate customer ******
152 23-Mar-06 4042 customer called super irrate b/c she is missing t2 channels
153 23-Mar-06 4042 she had it for free for a very long time and when csr
154 23-Mar-06 4042 call to offer free trail of t23 and later on remove it
155 23-Mar-06 4042 cx wasn't aware that t2 was not charged before
156 23-Mar-06 4042 and try to explain and cx didn't want to listen
157 23-Mar-06 4042 and started to swear in spanish and hang up
158 23-Mar-06 3476 Cx never requested to downgrade from b-fcs -
134 16-Feb-06 0097 cx called re channels, cx refused to verify id, notified cx
135 16-Feb-06 0097 that if she does not wish to continue with channels we can
136 16-Feb-06 0097 send a tech to remove, cx interrupted and started yelling
137 16-Feb-06 0097 saying she does not want a technician that we are trouble
138 16-Feb-06 0097 makers and keep bothering her, asked cx if she would like to
139 16-Feb-06 0097 keep the channels then (still unclear what cx wants at this
140 16-Feb-06 0097 time) cx continued to yell saying you dont bother me...spoke
141 16-Feb-06 0097 to sup, since cx didnt verify any info and since she was not
142 16-Feb-06 0097 clear about wether or not we should continue these channels
143 16-Feb-06 0097 we will leave them as we tried to call cx back after she
144 16-Feb-06 0097 had hung up on us we have done what we can but without her
145 16-Feb-06 0097 being clear or verifying id we cannot make the changes to
146 16-Feb-06 0097 her account, notified cx that all i need her to do is let me
147 16-Feb-06 0097 know yes or no if she'd like the extra channels, cx continue
148 16-Feb-06 0097 to yell i stated that we would have to keep it the same
149 16-Feb-06 0097 unless she says to remove it, cx keeps yelling and disco's
150 16-Feb-06 0097 a 2nd time...no change made as per conv. w/ sup
133 09-Jan-06 4956 kelisr cx accpt nchu t23 st17 je 1mo free
131 18-May-04 2656 **Customer called in screaming- DIE DIE -GO to HELL, says
132 18-May-04 2656 we are victimizing people and shold burn in hell***
130 13-Jun-03 6941 kel isr cust declined slsi test drive no pc
127 14-Dec-02 0867 cust upset that cable was not working said we will burn in
128 14-Dec-02 0867 hell and she was going to make sure this will happen to us
129 14-Dec-02 0867 stupid people we are wicked ????
126 03-Apr-02 5546 KEL-ISR
125 29-Nov-01 4351 OFFERED SHSI--NOT INTERESTESTED
120 23-Jun-01 1029 *****CAUTION*****
121 23-Jun-01 3460 SUB CALLED IN SAYING I WAS EVIL AND WOULD BURN IN H*LL AND
122 23-Jun-01 3460 SAID THAT "STUPID *** PEOPLE MUST BE WORKING THERE. i TOLD
123 23-Jun-01 3460 HER THAT I WOULD HAVE TO TERMINATE THE CALL IF SHE KEPT ON
124 23-Jun-01 3460 INSISTING I WAS SATANS ASSISTANT. CALL WAS TERMINATED.
10 22-Feb-01 PAD SHE SAID I WAS ...I SAID I WASN'T...ETC ETC...ANYWAY.. SHE
11 22-Feb-01 PAD ALSO WOULD MUCH PREFER TO DEAL WITH A MAN..SHE DOESN'T LIKE
12 22-Feb-01 PAD DEALING WITH WOMAN...WE DON'T KNOW WHAT WE ARE DOING....THA
13 22-Feb-01 PAD NKS IT'S BEEN FUN...KATHY 7150 12MAR96...SUB INSINUATED THAT
14 22-Feb-01 PAD OUR TECHNICIAN BROKE HER TV THE LAST TIME HE CAME. SHE ASKE
15 22-Feb-01 PAD D ME IF I WAS FILIPINO. 7135 19MAR96... SUPV CALL, SUB WANTS
16 22-Feb-01 PAD THE OWNER'S NAME, OFFERED THE NAME OF EVELYN BISHOP, SUB DO
17 22-Feb-01 PAD ES NOT WANT MY MGR. SHE IS INSISTANT TO GET THE OWNER'S NAME
18 22-Feb-01 PAD , MILAN
46 22-Feb-01 PAD ME..ASKED HER IF SHE HAD VCR SHE SAID THAT DOES NOT MATTERA
47 22-Feb-01 PAD AND TOLD ME I WAS MAKING FUN OF HER..I TOLD HER I WAS NOT AN
48 22-Feb-01 PAD D THAT MY JOB WAS TO ASK HER THESE QUESTIONS..SHE INSISTED I
49 22-Feb-01 PAD WAS MAKING FUN OF HER AND TOLD ME TO FIX IT AND HUNG UP ON
50 22-Feb-01 PAD ME? TRACY/7118 06OCT96..WOW NOW IT WAS MY TURN.. VERY STRANG
51 22-Feb-01 PAD E LADY TO DEAL WITH WOULD NOT DO ANYTHING I ASKED JUST KEPT
52 22-Feb-01 PAD ON ABOUT PEOPLE MAKING FUN AT HER ALL THE TIME...7167 22MAY9
53 22-Feb-01 PAD 7...SUB CALLED RBO AND WHILE TRANSFERRING SHE HUNGUP.TRIED
54 22-Feb-01 PAD TO CALL BACK BUT BUSY SIGNAL.SHE IS HAVING POOR
55 22-Feb-01 PAD 22MAR96..20:25..SUB INFERRED THAT WE INTENTIONALLY SENT A P
56 22-Feb-01 PAD PPV FLIER THAT SHOWED DESPERADO AS THE MOVIE OF THE WEEK JUS
57 22-Feb-01 PAD T TO P.O. HER..SEZ NONE OF HER FRIENDS GOT THE FLIER SO SOME
58 22-Feb-01 PAD ONE HERE MUST BE MAKING FUN OF HER..I ASSUREDHER NO ONE WAS
59 22-Feb-01 PAD MAKING FUN (BESIDES, THE LABEL ON THE ENVELOPE WAS A PRINTED
60 22-Feb-01 PAD LABEL, NOT HAND WRITTEN)..SHE THEN BABBLED, ASKED IF WE HAD
61 22-Feb-01 PAD ANY MORMONS WORKING HERE, ASKED THE SKIN COLOR OF VARIOUS P
62 22-Feb-01 PAD EOPLE AND SIGNED OFF.. TOODLE-OO..CPEAKE..7184 06OCT96..MRS
63 22-Feb-01 PAD CALLED,,HOLLY COW..PR ON CH 2 SAYS IT MAKES HER SICK..ASKED
64 22-Feb-01 PAD HER WHAT TYPE OF PIX IT WAS..SHE IGNORED
19 14-Apr-00 PAD 14APR00 SUB IS INSANE! SAYS WE'RE ARE NOT PURE & WE ARE E V
20 14-Apr-00 PAD VIL. WANTS HER CHN 2 TO BE FIXED BUT UNWILLING FOR ME TO TRX
21 14-Apr-00 PAD HER TO TECH SERVICE. SHE KEEPS SAYING SO MUCH NON SENSE ISS
22 14-Apr-00 PAD UES WITH A HEAVY ACCENT I CAN'T EVEN QUITE UNDERSTAND. SHE W
23 14-Apr-00 PAD ON'T COOPERATE WITH US. INFRMED HER I HAD TO ENDHER CALL & A
24 14-Apr-00 PAD POLOGIZED. 2142 14APR00...SUB CALLED ABOUT POOR RECEPTION...
25 14-Apr-00 PAD OFFERED TO TRX HER TO TECH SERVICE....SHE CALLED ME CRACY, S
26 14-Apr-00 PAD TUPID AND OTHER NAMES THAT I DON'T WANT TO TYPE....I HAD TO
27 14-Apr-00 PAD HANG UP ON HER.....2251
82 07-Apr-00 PAD W/O MISSED 04JUN91 ------ TECHNICAL SERVICES ATTEMPTING TO
83 07-Apr-00 PAD GET SOMEONE OUT 05JUN PM/EVE PER LINDA M KATRIN TRIED TO CO
84 07-Apr-00 PAD NTACT SUB AT 3PM 04JUN NO ANSWER KATRIN 09MAR96...SUB PHONED
85 07-Apr-00 PAD AND SAID THAT SHE HAD NR. SAID THAT SHE PHONED LAST NIGHT A
86 07-Apr-00 PAD ND SAYS THAT SHE TALKED TO A PHILIPINO AND DOES NOT LIKE TO
87 07-Apr-00 PAD DEAL WITH THEM, EVEN THOUGH SHE ISPHILIPPINO . PUT IN T/T FO
88 07-Apr-00 PAD R NR FOR 09MAR ...7162 09MAR96..THIS WOMAN IS NUTS..SHE ARGU
89 07-Apr-00 PAD ED WITH ME WHETHER OR NOT I WAS PHILIPINO..LIKE I HAD NO IDE
90 07-Apr-00 PAD A AND SHE COULD SEE THROUGH THE PHONE(SO MUCH FOR BLONDS) PF
91 07-Apr-00 PAD 12
28 05-Apr-00 PAD 28MAR00....SUB PHONED WITH POOR CV ON CH 2. SHE KNOWS WE AR
29 05-Apr-00 PAD RE WATCHING HER AND THAT WE'RE PART OF A CONSPIRACY!!!!!! OH
30 05-Apr-00 PAD YEAH! AND WE'RE EVIL. THEN SHE HUNG UP....4767 4APRIL00...S
31 05-Apr-00 PAD AME ABOVE. SUB CALLED IN WANTING US TO CHECK HER CHANNEL 2.
32 05-Apr-00 PAD SHE KNOWS THAT WE CAN SEE IT FROM HERE AND THAT WS KNOW WHAT
33 05-Apr-00 PAD SHE IS WATCHING???? BECAME VERY HYSTERICAL AND HUNG UP.....
34 05-Apr-00 PAD 4725 05APR00 SUB UPSET. (ABOVE NOTES). WANTS US TO FIX CH 2
35 05-Apr-00 PAD W/OUT GOINIG OUT THERE. SAYS IT HAS WRONG AUDIO FOR CHANNEL
36 05-Apr-00 PAD 2 COMING ACROSS. 1ST WANTED MANAGER, THEN DIDN'T, 2253YK
92 05-Apr-00 PAD 05APR00 SUB NEEDS NEW PATCH CABLE.....CHANNEL 2 IS POOR MIG
93 05-Apr-00 PAD GHT BE THE TV BUT SHE JUST HANGS UP??????.....4769 07APR00..
94 05-Apr-00 PAD ..MRS CASTILLO HUNG UP ON ME AFTER BLAMING ROGERS FOR "BLOCK
95 05-Apr-00 PAD ING" OUT HER CHLS. WHEN I OFFERED TO SEND SOMEON OUT - SHE W
96 05-Apr-00 PAD ENT BALLISTIC AND SAID SHE DID NOT WANT TO TALK TO US AS WE
97 05-Apr-00 PAD WERE NOT "NORMAL"..I EXPLAINED THAT I WOULD MAKE A NOTE ON H
98 05-Apr-00 PAD ER ACCOUNT. BE FOREWARNED. 4764OPS *** SUB IS ABUSIVE TO REP
99 05-Apr-00 PAD S AND NOT COHERENT****
65 28-Mar-00 PAD STRONG MORMON PEOPLE??? WHEN I TOLD HER THAT I COULDN'T HEL
66 28-Mar-00 PAD LP HER WITH HER ISSUES THAT SERVICE CAN TALK TO HER ABOUT VO
67 28-Mar-00 PAD LUME CONTROL SHE DIDN'T WANT TO SPEAK WITH THEM..SHE DIDN'T
68 28-Mar-00 PAD WANT ANYTHING ELSE FROM ME..2125 12AUG99, SUB CALLED AGAIN,
69 28-Mar-00 PAD SHE HAS INT CV AND WOULD NOT CHECK THE CONNECTIONS, I KEPT C
70 28-Mar-00 PAD ALM AND SIMPLY ASKED HER TO CHECK THE CONNECTIONS TO SEE IF
71 28-Mar-00 PAD THEY ARE TIGHT BUT SHE SCREAMED WE ARE IMPOSSIBLE EVIL AND H
72 28-Mar-00 PAD UNG UP. OOOOOH SCAREY. 4759DT ******************************
73 28-Mar-00 PAD ***********************)))))
100 20-Apr-99 PAD 07AUG98...DUB CLLD AGAIN SAME AS ABOVE SOUNDED LIKE SAP PRO
101 20-Apr-99 PAD OB COULD NOT GET A WORD IN. TOLD US HOW WICKED AND EVIL WE R
102 20-Apr-99 PAD E AND H/U.4766 SP 24NOV98 SUB CALLED AGAIN .. SAME STORY.. B
103 20-Apr-99 PAD USY TODAY..4718 20APR99..SUB IS REALLY A PIECE OF WORK..SHE
104 20-Apr-99 PAD CALLED TO SAY THAT THERE'S SOMETHING WRONG WITH THE VOLUME C
105 20-Apr-99 PAD ONTROL ON CERTAIN CHANNELS & WANTED A SUPE..ADVISED THAT A S
106 20-Apr-99 PAD UPE CAN'T HELP HER WITH THIS BUT I CAN TRANSFER HER TO THE S
107 20-Apr-99 PAD ERVICE DEP..SHE STARTED IN ON ME HOW SHE CAN'T TRUST ANYBODY
108 20-Apr-99 PAD BUT
1 11-Jun-98 PAD SHE IS SCREAMING BECAUSE HER TV TIMER IS ON. WOULDN'T LISTE
2 11-Jun-98 PAD EN. SPENT SOME TIME ON THE PHONE WITH HER BUT THE SCREAMING
3 11-Jun-98 PAD GOT TO BE TOO MUCH. I TOLD HER THAT I WOULD HANG UP IF SHE W
4 11-Jun-98 PAD OULDN'T STOP SCREAMING. SHE DIDN'T STOP SO I SAID GOODBYE. I
5 11-Jun-98 PAD HAVE TALKED TO THIS LADY MANY TIMES BEFORE AND SHE DOES THE
6 11-Jun-98 PAD SAME THING EVERY TIME..4740 11JUN98...DITTO...4719JR 11JUNE
7 11-Jun-98 PAD 98...SUB IS HYSTERICAL. SAYS THAT WE ARE CRIMINALS AND THAT
8 11-Jun-98 PAD THIS SHOULD BE RECTIFIED IN COURT????? NOT COHERENT AT ALL.
9 11-Jun-98 PAD SUB HUNG UP AFTER ALL THAT..VERY UNSTABLE.4748
74 25-Dec-97 PAD ER BILL... SHE WAS SCREAMING SO LOUD IT WAS HARD TO MAKE HE
75 25-Dec-97 PAD ER OUT... SHE REFUSED TO CONFIRM ACCT INFO - SHE ACTUALLY DI
76 25-Dec-97 PAD DN'T EVEN ASK FOR ANY - JUST SCREAMED & HUNG UP...2126 29OCT
77 25-Dec-97 PAD 97 SUB IS NUTS I HUNG UP ON HER SHE WON'T TELL ME WHAT PROBL
78 25-Dec-97 PAD EM IS SHE SAYS WE KNOW? SHE'S BEEN HAVING PROBLEMS SINCE 199
79 25-Dec-97 PAD 0? 30OCT97...MS SZ VARIOUS CHS R LOUDER THAN OTHERS, SZ WE R
80 25-Dec-97 PAD DOING THIS ON PURPOSE & HUNGUP....THX/ROB4731 25DEC97...JUS
81 25-Dec-97 PAD T TO CONFIRM THIS SUB IS UNBALANCED. PF12
109 29-Oct-97 PAD WOULDN'T LISTEN, SD IT WAS A CONSPIRACY. I TRIED AGAIN, SHE
110 29-Oct-97 PAD E SD WONT HAVE ANYONE COME TO HER PLACE, WE ARE DOING IT AT
111 29-Oct-97 PAD OUR END & WE CAN FIX IT HERE. ALSO IN THE BEGINNING WOULDN'T
112 29-Oct-97 PAD GIVE ME PHN OR ADD, SD LAST TIME SHE CALLED PERSON SHE SPOK
113 29-Oct-97 PAD E TO ALREADY NEW WHO SHE WAS SO SHE BLOCKED HER NBR.ANYWAYS,
114 29-Oct-97 PAD WHEN I AGAIN TRIED TO DEAL WITH HER PROB SHE STARTED SCREEC
115 29-Oct-97 PAD HING AT ME, I COULDN'T UNDERSTAND WHAT SHE WAS SAYING, SHE J
116 29-Oct-97 PAD UST KEPT SCREAMING. I TOLD HER I WOULD TERMINATE CALL IF SHE
117 29-Oct-97 PAD WOULDN'T CALM DOWN & TALK TO ME, BUT SHE KEPT ON. I REPEAT
118 29-Oct-97 PAD 4X'S THEN TERMINATED...4719JH 31OCT97: THIS SUB SEZ WE'RE EV
119 29-Oct-97 PAD IL & WICKED - SHE'S PAYING H
37 09-Aug-97 PAD PICS SINCE FILTER INSTALLED..4740.. GOT AHOLD OF SUB.SHE SA
38 09-Aug-97 PAD AYS OKAY NOW..SUN 02AUG97...VERY UNUSUAL...SUB INSISTS WE AR
39 09-Aug-97 PAD E CONTROLLING THE VOLUME ON HER TV. AT FIRST DID NOT WANT A
40 09-Aug-97 PAD TECH TO COME OUT,THEN ALL OF A SUDDEN SAID SEND HIM OUT & TH
41 09-Aug-97 PAD EN HUNG UP.CALLED HER BACK & BOOKED TECH FOR TUES,4-5PM.4766
42 09-Aug-97 PAD SB 09AUG97..AS PER THE ABOVE NOTES, SUB CLD ABOUT PAST PROB
43 09-Aug-97 PAD WITH AUDIO CH 31 & 33, THEN SD SOMETHING ABOUT CH10 VOLUME.
119 29-Oct-97 PAD IL & WICKED - SHE'S PAYING H
37 09-Aug-97 PAD PICS SINCE FILTER INSTALLED..4740.. GOT AHOLD OF SUB.SHE SA
38 09-Aug-97 PAD AYS OKAY NOW..SUN 02AUG97...VERY UNUSUAL...SUB INSISTS WE AR
39 09-Aug-97 PAD E CONTROLLING THE VOLUME ON HER TV. AT FIRST DID NOT WANT A
40 09-Aug-97 PAD TECH TO COME OUT,THEN ALL OF A SUDDEN SAID SEND HIM OUT & TH
41 09-Aug-97 PAD EN HUNG UP.CALLED HER BACK & BOOKED TECH FOR TUES,4-5PM.4766
42 09-Aug-97 PAD SB 09AUG97..AS PER THE ABOVE NOTES, SUB CLD ABOUT PAST PROB
43 09-Aug-97 PAD WITH AUDIO CH 31 & 33, THEN SD SOMETHING ABOUT CH10 VOLUME.
44 09-Aug-97 PAD AGAIN INSISTED WE ARE DOING THIS TO HER INTENTIONALLY. I REA
45 09-Aug-97 PAD LLY TRIED TO EXPLAIN THAT WE DON'T DO THAT, BUT SHE >>>
Yes, we are the devils associates. Sweet. LOLXZORS. I'd like to say that all customers are like that, but that'd be false. It must be pretty funny though to the rep afterwards when they're not getting yelled at.
The time is now 3:52pm, and it's been pretty quiet for a few hours. I'll keep praying it stays that way. Keep you guys updated later!
Hmm, I should try doing a real time blog while a customer is yelling at me. Well haven't had an SDP escalation yet today, so I'll wait for that to come in and see what happens.
Dang, 4:38pm. It just got busy ... how fun. Don't people have better things to do than to call us on a Saturday night. Bah.
Yep, never fails. SDP customer called in and will be cancelling his services in a few days. Whenever he takes his cordless phone near his computer, the reception on the phone becomes staticy. However, when he tries on his telus line with the same phone, guess what! It's totally fine. HAHA, ask a "senior" technician, aka TSR2, lovely. Nothing we can do, it's intereference. *sigh* That sure was a fun customer. At least he wasn't exactly yelling at me. But I sure sounded stupid since I didn't have anything to say in regards to the Telus reception. Haha, oh well.
Stupid wrestling event. It has got to die. Three 20 minute calls with extensive troubleshooting, and couldn't resolve one of them. Man... I hate having to give credit back to the customer for 40 bucks. That's alot!!! Well at least it's my weekend now. Lousy night shift.
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