'slutrbyaway'

So anyways, I was on break, and then I was eavesdropping as usual on my co-worker. The woman was complimenting him and wanted to give him a kudos to a supervisor.

Anyways, we have a system to ask for "e-bills" at the end of every call, so dutifully, Wallace (my co-worker) asks the customer, "would you be interested in having your bill sent to you through email instead of paper?" The customer agrees, and I see Wallace copying down the customer's email address onto paper first. He spells out 'slutrbyaway' and I start laughing. Wallace wants to laugh to but he has to restrain himself from bursting. He repeats the email address to the customer letter by letter... "so it's s-l-u-t-r-b-y-..."
"No! I said F for Frank!"
HAHAHAHA. Ah, we had a good laugh about that.

Other than that? A typical crappy day. Although, geez alot of escalations today. Some old hag was moaning on me for squamish being out for like 15 hours. "BLAH BLAH I NEED THIS FOR MY BUSINESS." Yadda yadda, you're not even on a business package MA'AM.

Oh yeah, when I passed a call to a supervisor today, the customer blew up on the supe. Haha that was funny too. "Don't you be so fucking flippant with me!" ooooooooh. It was weird, he called in and was pleasant sounding. "I don't think I'll be able to make tomorrow's service call."
"Okay, we can rebook that appointment if you'd like. How does Thursday 8am-12pm work for you?"
"I want to speak to a supervisor."
"Uh... I don't understand why?"
"I'm not going to answer anymore of your fucking questions just get me a supervisor now!"
"Ok."
Yeah that was weird.

Then there was that other dumbass who called in with a heavy accent. I was like "Can I get your phone number?"
He gave it to me and I asked for name and address and he's like "I'm not giving that to you, you can already see my account. "
I said it's for verification purposes, now what's your name? Like pulling a nails from a board, I finally get that info from him.
Then he proceeds to explain his problem in one sentence, dunno what the fuck he's saying, and when I'm trying to reiterate him, and he's like F*&*#$ing don't you know anything, get me a different rep!
Without hesitation, I say ok, hold. *releases call*

Did I mention that I broke my previous record and took 45 calls the other day? I wonder if I'll ever hit 50. Who cares.